Dealership Service Center Representative

Ken Ganley Honda is looking to add a Customer Service Representative to our service department! The idea candidate has some knowledge of vehicle service/repairs, scheduling experience, excellent phone skills, and more.

Responsibilities:
- Provide exceptional customer service by responding to customer inquiries and resolving issues in a timely and professional manner
- Handle a high volume of incoming calls and emails from customers
- Accurately enter customer information and update account details in the system
- Assist customers with scheduling service appointments
- Work with service advisors to keep customers updated

-Continuously update customers on the status of their vehicle

-Call and email customers with current, open recalls on their vehicle

Requirements:
- Previous customer service experience preferred

- Automotive Knowledge on a basic level to answer customer inquires
- Excellent communication skills, both verbal and written
- Ability to multitask and prioritize tasks effectively
- Proficient in using computer systems and software applications
- Ability to work in a fast-paced environment and adapt to changing priorities

We offer competitive pay, a positive work environment, and opportunities for growth within the company. If you are a motivated individual with a passion for providing exceptional customer service, we would love to hear from you. Apply now to join our service team!

Job Types: Full-time, Part-time

Pay: From $16.50 per hour

Expected hours: No more than 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Work Location: In person