Day Spa Guest Relations - Receptionist and Spa Coordinator (Front Desk )

Award Winning boutique Day Spa in Herndon, VA is seeking a professional, dependable, outgoing and friendly team member for our growing Guest Relations department!
Current hourly requirements are 1pm to close M-Fr and weekend availability.

Our team has said of working with us:

"I just want to say I love my job! I'm so happy every time I leave the spa. So thank you all for being so awesome to work with, teaching me and helping me build my book."

We are looking for someone just like you to join our Guest Relations Team!

Reporting Relationship: Spa Manager, Director (owner)

Compensation Structure: Hourly + Bonus

Overview:

Spa receptionists are responsible for answering the telephone, keeping a clean work environment, ensuring excellent customer service, taking accurate messages, greeting customers, cashiering, maintaining guest lounge, boutique and scheduling appointments.

Other responsibilities include some administrative and clerical duties, such as filing, data entry and the preparation of documents.

Evening and weekend availability are required for this position

Desired Qualifications:

• Experience in front line guest service (Spa, Salon, Hospitality and Acupuncture and Retail required)
• High school diploma or college degree
• Computer skills and aptitude for mastering spa software
• Flexible availability
• Professional image with gracious, warm, and genuine personality
• Skincare knowledge and understanding of the spa menu
• Great organizational skills and follow-through
• Able to multi-task and improvise on the spur of the moment

Behavioral Characteristics

• Strong guest service orientation
• Cheerful, upbeat personality with Can-Do attitude
• Enjoys team environment and interaction with co-workers
• Excellent communication skills
• Flexible and cooperative
• High personal standards
• High energy, able to work in fast paced environment
• Good sense of humor
• Self-motivated, driven and passionate about spa
• Seeks out knowledge and enjoys learning/strives for professional growth

Position Roles and Responsibilities:

• Displays masterful knowledge of spa experiences and menu
• Able to maneuver through booking software program quickly and effectively
• Accurately enters point of sale data
• Efficient at making reservations, check-in and check-out of Spa Guests
• Familiar and knowledgeable with spa boutique inventory
• Assists with merchandising and maintaining the spa boutique
• Assists with inventory management and other organizational tasks
• Promotes spa services and gift cards/certificates, advises on gift selection, maintains accurate gift card sales data
• Provides gracious spa tours to visitors
• Maintains a beautiful physical environment within the guest areas
• Greets and checks guests in and out
• Facilitates effective workflow for technical team
• Maintains a polished and professional image
• Assists other support team members when asked
• Attends all in-house training and meetings
• Attends and participates in all general and team meetings
• Participates in all aspects of marketing/special events planning and execution
• Prepares promotion presentation and display
• Maximize revenue generation for both treatments and retail
• Maintains a smile at all times
• Performs opening and closing duties
• Able to handle unsatisfied guests
• Monitors performance and achieves targets
• Informs team members of cross marketing opportunities
• Treats all team members professionally

Employee Performance

All employees are given monthly performance goals to meet. Your goals are set and tracked during individual meetings. Performance evaluations are based on nine factors:

• Job performance- meeting and exceeding your performance goals as they relate to sales, retail, retention, education, and all other performance objectives.
• Job knowledge- understanding of job responsibilities and departmental procedures.
• Productivity- volume of adaptable work produced, meeting job standards, taking initiative.
• Quality of work- accuracy, thoroughness, and attention to detail in daily work
• Establishing and meeting priorities- as a way to plan work, establish priorities, budget time to meet deadlines and finish work in a smooth flowing manner.
• Challenge solving- independent challenge solving skills, resourcefulness, and amount of supervision needed.
• Communication and interpersonal skills- written and oral communication skills with supervisors, co-workers, guests, ability and willingness to establish and maintain cooperative relationships,
• Adaptability- ability to adjust to changing conditions, meeting peak work loads, new procedures and or responsibilities.
• Attendance and punctuality- period covered, days absent, number of occasions or classes missed, tardy, late starts and leaving shift early.

Job Types: Full-time, Part-time

Pay: $17.00 - $24.00 per hour

Expected hours: 25 – 35 per week

Benefits:

• 401(k)
• Employee discount
• Flexible schedule
• Paid time off

Shift:

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift

Weekly day range:

• Every weekend
• Monday to Friday
• Weekends as needed

Application Question(s):

• Do you have personal experience with acupuncture or facials or massage therapy?

Experience:

• spa or medical/acupuncture clinic Front Desk: 1 year (Required)

Work Location: In person