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SalaryJob Description
Our Team is currently seeking a strong L2 Data Center Technician to support both company specific servers as well as servers onsite at customer Data Centers. The ideal candidate balances strong technical (Hardware, IT, and Cabling Management) skills, are highly analytical with superior attention-to-detail, self-motivated, and a positive, humble ‘results driven’ attitude. This person will serve as a mentor and trainer to other Services technicians in the field. L2 Technicians are also expected to provide feedback, create documentation on both technical and non-technical process, and contribute to our knowledge library that can be leveraged by others, for example: KB Articles, SOP, lessons learned, etc. Additionally, the L2 Tech will be both internal and external facing with the ability to lead and drive initiatives as assigned to conclusion. L2 will need to work with and learn from the L3 team, whom are the product subject matter experts for field repairs.
Knowledge, Skills, and Abilities
Ideally a candidate will be an adept in both Hardware troubleshooting, cabling, and IT related skills. However, a subject matter expert in one field will be considered if the individual has the aptitude and skills to become an expert in multiple areas.
Hardware Related Skills
- Exceptional server hardware knowledge with deep understanding of all component & system type failures
- Proven RCA or Failure analysis history
- Experienced in controlled experiments to determine root cause.
- Assist in conducting failure analysis on field issues until root cause is determined based on:
- Controlled testing of suspect hardware, system, or firmware
- Engagement of internal engineering departments and the customer
- Proactively and reactively support field deployments globally by:
- Maintaining deployment equipment, image, and software
- Learning new products in the production or lab environment
- New Product Introduction training for site leads and technicians in the field.
- Assisting field technicians to resolve known and unknown issues real time.
- Assist in tracking server fleet health to investigate trends, new unknown issues, and validate that Veritas is maintaining customer SLA.
IT Related Skills
- Solid experience with IPMI utilization in diagnostics and with the following tools
- Required: FIO, IPMItool (IPMItool)
- Preferred: Prime95, Coretemp, Smartctl, ARCCONF or MegaCLI, Memtest86
- Administering soft tools (e.g.: diagnostics, tests, FW updates)
- Real-time issue resolution during deployment execution
- Working knowledge of deployment technologies such as WDS, PXE, DHCP & FTP
- Experienced with Windows Server OS & WinPE OS administration
- Experienced with Linux PXE services.
- Network troubleshooting of Layer-1, Layer-2, Layer-3
- Basic Linux and Windows scripting experience
- Virtual Machine set up and environment configurations
Foundational Skills & Competencies
- Define, develop, and implement external and internal customer initiatives
- Proactively support field sustaining activities by
- Developing SOPs, Knowledge articles, & guides
- Conduct training of new issue/resolution, new technical process & new tools
- Attention to detail and accuracy in investigation of issues, RCA/FA documents, etc. is critical to this role. It is essential to both the customer and Veritas.
- Provide timely, detailed, precise, and accurate feedback to the Engineering teams on failures, serviceability of servers, and integration with the datacenter.
- Up to 50% travel with the ability to work a flexible schedule as needed.
- Traveling to Data Centers within New Jersey/New York, USA is a requirement.
- Passport or ability to obtain a passport.
- Ability to independently and regularly lift items weighing up to 50lbs or in partnership for items over 50lbs in weight.
- Up to 50% travel within North America, there will be down time where not as much travel would be required.
- Ability to work autonomously and within a local or geographically dispersed team environment.
- Hours in office are M-F 9AM-6PM
Education/Experience
Minimum expectations:
- 3+ years of experience
- CompTIA A+ or equivalent experience
- CompTIA Server+ or equivalent experience
- CCENT or equivalent experience
Preferred:
- 8+ years’ experience
- Associate degree in computer science, computer engineering, Information technology or equivalent experience
- CCNA certification
- MCP/MSCE certification
- Scripting experience
- Powershell
- Python
- Bash
Variscale Services & Engineering, Inc. offers a highly competitive salary commensurate with work experience and/or education, an excellent benefits program that includes a 401(k) plan, health and dental insurance, and paid time off. We are an Equal Opportunity Employer (EOE) and do not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, gender, marital status, national origin, disability or handicap, or veteran status. Variscale Services & Engineering, Inc. is a Drug-Free Workplace..
About VSEI
At Variscale Services and Engineering, Inc. (VSEI), we believe in the power of people, and we’ve built our business around the value of our team members. VSEI delivers world-class technology infrastructure solutions spanning public / hybrid cloud and on-premises environments. With unique engineering validation and global deployment capabilities built to support Data Centers worldwide, VSEI helps customers streamline infrastructure for cost-effective digital transformation. At VSEI, our team members are rewarded for their contributions, and recognized for the determination, ingenuity, and precision with which they execute. If you want to help power the future of business and technology infrastructure, we have an opening for you.
What We Offer
Our competitive compensation and industry-leading benefits enable team members to focus on our mission and our customers. From healthcare and personal time-off to retirement savings and community involvement programs, VSEI’s holistic benefit packages help you and your loved ones thrive. Exact benefits package based on individual role and location.
Variscale Services & Engineering, Inc. (VSEI) is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. VSEI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
