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SalaryThe Director of Operations is a key member of the Senior Leadership Team. The Director of Operations will lead and mentor the Company operations leaders. The Director of Operations will work closely with the Executive Leadership Team and plan, coordinate, and oversee operations activities in the Company and EDP dental practices. The Director's work with result in optimized operations and identification and implementation of cost effective systems and solutions to meet the current and evolving needs of the organization.
Director of Operations Job Responsibilities:
- Collaborates with executive leadership to develop and meet company goals while supplying expertise and guidance on operations projects and systems
- Establishes, implements, and communicates the strategic direction of the organization's operations
- Collaborates with other divisions and departments to carry out the organization's goals and objectives
- Oversees operational activities of the company
- Develops, leads and mentors operational leaders
- Ensures operations team leaders and their teams are properly trained
- Responsible for ensuring operational leadership and their teams have easy electronic access to revenue cycle metrics relating to the centers. Responsible for ensuring we have metrics and goals to measure performance that are well communicated and administered.
- Identifies, recommends, and implements cost effective processes, technologies, and systems to improve and streamline organizational processes and use of resources and materials
- Ensures that departmental decisions and project plans such as those for staffing, development, organization, and facilities are in line with the organization's business plan and vision
- Establishes, communicates, and implements operations-related policies, practices, standards, and measures to ensure effective and consistent support and execution
- Develop process and workflow messaging for the field, ensuring that all communications to the practices are understandable, accurate and consistent
- Reviews and approves cost-control reports, cost estimates, and staffing requirements for projects
- Collaborates with finance to establish operations and facilities budgets and administers the budgets
- Presents periodic performance reports and metrics to the Executive Leadership Team and or the Board of Directors
- Maintains knowledge of emerging technologies and trends in operations management
- Performs other related duties as assigned
Ideal Candidates will:
- Be an effective team player who contributes valuable ideas and feedback and can be counted on to meet commitments
- Be able to keep up in the Elite Dental Partners' environment by facing tasks and challenges with positive energy
- Pursue activities with focus and drive, defines work in terms of success, and can be counted on to complete goals.
- Adhere to Company policies and standards of business conduct and compliance.
- Provide clear direction to achieve goals, creating an environment that fosters team commitment and employee engagement.
- Maintain the perseverance to drive necessary change and be resilient and flexible
- Maintain regular communications with team members and be open to opinions and feedback
- Create a work environment in which people are able to perform to the best of their abilities
- Work to build employee morale and a professional, effective, and efficient working atmosphere
- Be excellent at building and maintaining strong, positive working relationships
Required Skills/Abilities
- Excellent verbal and written communication that is clear, well organized and demonstrates an understanding of audience needs
- Ability to work independently and as part of a team
- Strong supervisory and leadership skills
- Excellent organizational skills and attention to detail
- Strong analytical and problem-solving skills
- Excellent project planning skills with ability to work on several projects simultaneously
- Extensive knowledge of the principles, procedures, and best practices in the dental industry
- Proficient with Microsoft Office Suite or related software
Education and Experience:
- MBA preferred, or Bachelor's degree in Business Administration, or other healthcare-related field required
- At least 10 years of healthcare-related experience including 5 years in upper management/relevant leadership role required
Physical Requirements:
Requires the ability to sit at a computer for hours at a time, and travel to and work in dental office locations.
