Customer Support/Technical Training Iii - (E3)

Overall Responsibilities:
This posting is for an Implant/VSE New Product Introduction (NPI) instructor based in Austin, TX. This position is a combination technical instructor and technical expert role on existing and new products. The position is required to work within (or in close proximity to) the business unit (BU) located in Austin, TX in order to learn the new PDP/NPI products (i.e. the new mainframes, chambers, and tools) under development by the BU, gain experience on the startup and sustaining production tasks on the tool, and develop/deliver initial classroom and hands-on training on the tool. Once the tool transitions to volume production, the NPI instructor will train up the volume instructor, who then takes over the product from a training ownership standpoint.
Position will require learning and application of that learning on three fronts - (1) training fundamentals; (2) existing products; and (3) new product training development. Training fundamentals will cover the training methodology, tools, materials and confidence to deliver both live distance learning (LDL) and instructor led hands on (ILT) course delivery. Existing products start with basic operations and maintenance, followed by trouble shooting and diagnostics, and eventually mastery of the tool. Product training development will require content development and project management skills to help bring a new tool design from concept to reality, through the development of comprehensive training curriculum, student guides, and supporting materials and technologies.
Due to the scheduling of PDP/NPI product development, the NPI instructor will often be researching, gaining knowledge/experience, and developing/delivering for several new tools/chambers at a time, so project management, training/presentation experience, and technical acumen (mechanical, electrical, troubleshooting, etc.) of semiconductor equipment is required.
Basic breakdown of time is:
~45% learning the new tool and gaining knowledge and experience (mechanical, electrical, software, process, etc.) and developing the course materials, structure and updating of existing courses
~35% delivering training or coordinating structured factory OJT
~20% other activities
Key Responsibilities

• Conducts semiconductor equipment training needs assessment by collecting information pertaining to work procedures, workflow, and functional knowledge from the experts; understanding job-specific functions and tasks; maintains product technical knowledge sufficient to prepare and present defined product courses; disseminates new information to training and business unit staff
• Communicates with product groups to obtain current product information for course updates; manages multiple projects of diverse scope and complexity; directs project team members. Represents AGS TS at divisional meetings, external conferences, and industry task force activities
• Determines system utilization requirements by researching and testing systems
• Utilizes Technical Publications and System Product Business Groups to maximize technical documentation efficiencies; occasionally develops customized training materials per customer needs; trains others in standard course development process/Instructional System Design (ISD); ensures the correct revisions of product procedures and schematics; identifies and corrects procedural issues with the business unit
• Lead NPI training development projects with minimal support; works closely with Instructional Design (ID) team liaison to develop curriculum, schedules, exams, and other training materials, following a predefined process; develops hardware training student guides by identifying and describing information needs; using basic desktop publishing (PowerPoint and Word); submitting initial versions for review; revising and editing final copy
• Follow existing development process and guidelines set forth in our Course Development Handbook.
• Maintains safe and healthy training environment by following organization standards and legal regulations; Provides technical expertise and troubleshooting skills to assist with system repairs; ensures system functionality can support course objectives; ensures all safety retrofits are installed on the training systems
• Presents technical training in house and at customer sites; conducts training classes by presenting job-specific classroom and hands-on learning environments and opportunities; manages classroom/lab activities to ensure fulfillment of course objectives; presents and practices safety per procedure; may train during off shift and/or weekends as assigned; actively certifies others; establishes new certification requirements; Evaluates training by evaluating effectiveness of training to specific job applications
• Provides coaching and leadership to other instructors; serves as mentor to junior instructors for class delivery, technical development and certification; anticipates, prevents and resolves customer satisfaction issues.
• Ensures operation of equipment by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques
• Maintains quality service by establishing and enforcing organization standards; demonstrates knowledge and understanding of the AGS Training Services organization and operations and the AGS organization; informs customers of additional AGS TS courses/products available; assists Marketing in building customer relationships and selling AGS TS products; analyzes customer issues/needs to determine future training opportunities; deliver training solutions for customer needs
• Maintains technical and instructional knowledge by attending educational workshops, reviewing publications, etc.
• Contributes to team effort by accomplishing related results as needed
• Must complete and maintain Instructorship Certification within first 12 months
• Must follow strict guidelines on ensuring IP protection throughout development and delivery
• May require both domestic and international travel (up to 40%)

Qualifications/Experience:

• Bachelor degree in engineering, education, or training, PLUS 4 years of professional semiconductor equipment experience in installation, programming, safety, maintenance, operation, troubleshooting, and repair of semiconductor machinery equipment (such as robots, programmable controllers, power supplies, pneumatics, vacuum systems, power distributions, facilities, high voltage systems, high current systems, and robot controllers), following manuals, specifications, blueprints, and schematics, and using hand tools, measuring instruments, and testing equipment
• If no Bachelor's degree, 6 years of professional semiconductor equipment experience
• 2 years of formal or informal experience in education, performance-based training, or training/presentation delivery to external customers is desirable.
• Preferred - Nationally recognized certification in "Instructional Design" or 2 years of formal or informal experience in curriculum development and/or instructional design. Attaining Friesen, Kaye and Associates (FKA) instructional designing certification is a plus

• Preferred - Experience with AMAT Semiconductor Equipment Highly desired

Skills Required:

• Excellent communication, presentation, problem solving, teamwork and interpersonal communication skills; Resourceful, able to work and learn independently where necessary; Highly self-motivated and dedicated professional
• Presentation skills, written communication, training delivery, project/information management, self-development, presenting technical information, self-confidence, dealing with complexity, Microsoft Office skills
• Equipment use: office equipment, power supplies, oscilloscopes, logic analyzers, volt meters, soldering irons, hand tools, power tools, and personal computers
• Semiconductor equipment skills: operations, preventive maintenance, corrective maintenance, alignments, calibrations, and system-level troubleshooting skills on analog/digital electronics
• Knowledge of MS Windows applications and computer networking a plus
• Experience in e-Learning a plus
• Experience in videography and photography a plus
• Experience in application or usage of advanced technologies (AR, VR, CGI) highly desired

Travel:

• Position requires the ability to travel for up to 40% in the first year while completing initial training and up to 30% thereafter

Relocation Eligible:

• Yes

Travel (25%) for Customer Training (worldwide) or FE training in Taiwan
Qualifications
Education:
Bachelor's Degree
Skills:
Certifications:
Languages:
Years of Experience:
4 - 7 Years
Work Experience:
Additional Information
Time Type:
Full time
Employee Type:
Assignee / Regular
Travel:
Yes, 25% of the Time
Relocation Eligible:
Yes
U.S. Salary Range:
$80,000.00 - $110,000.00
The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.
For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.
Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.