Outside Customer Support Representative

Career Area:

Supply Chain and Logistics

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

We are currently seeking an Outside Customer Support Representative located in Midland, TX. This role schedules, plans and oversees material procurement, production and delivery processes.

Job Duties/Responsibilities may include, but are not limited to:

• Participates in scheduling production and delivery processes in accordance with current productivity and cost efficiency standards.

• Executes material planning for a product line to ensure that all material requirements for assigned programs are met within the allocated time frame.

• Organizes the flow of materials within the manufacturing unit and the transferring of materials to and from the inventory or warehouse.

What You Have – Skills, Knowledge, & Experiences:

Data Analytics : Knowledge of techniques and processes for inspecting, cleansing, transforming, and modeling data; ability to discover useful information, draw logical conclusions, and support decision-making.
Planning : Tactical, Strategic: Knowledge of effective planning techniques and ability to contribute to operational (short term), tactical (1-2 years) and strategic (3-5 years) planning in support of the overall business plan.
Problem Solving : Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Distribution Requirements Planning (DRP) : Knowledge of the process, issues and considerations for systematically managing distribution of inventory for multiple plants or warehouses; ability to apply related knowledge and experience in real practice.
Inventory Management - MFG : Knowledge of processes and methods of inventory management; ability to effectively manage local or distributed inventories of raw materials, work-in-progress and finished goods.
Manufacturing Requirements Planning (MRP) : Knowledge of the processes, practices and systems used in manufacturing requirements planning (MRP); ability to optimize planning for manufacturing cycles and ensure capacity and materials availability.
Materials Handling and Management : Knowledge of material handling and management in plants; ability to perform, monitor and improve processes related to storage, transportation and handling of raw and hazardous materials.
Warehouse Management : Knowledge of the policies, processes and systems of warehouse management; ability to effectively manage one or more warehouses or distribution centers.

What You Will Get:

Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world.

Here you earn more than just a salary. Because we value your performance, we offer a total rewards package that provides day-one benefits, including but not limited to:

• Competitive salary and annual bonus program

• Medical, dental, and vision coverage​

• Paid time off plan (Vacation, Holiday, Volunteer, Etc.)​

• Company-matched 401(k) plan

• Health savings account (HSA)​

• Flexible spending accounts (FSAs)​

• Short and long-term disability coverage​

• Life Insurance​

• Paid parental leave​

• Healthy Lifestyle Programs​

• Employee Assistance Programs​

• Voluntary Benefits (Ex. Accident, Identity Theft Protection)

Relocation is not offered for this role. Position is located in Midland, TX.

Travel: 50% - local only. Company vehicle will be assigned depending on qualifications.

Pay range: Starts at $23.56/hr, but can increase based off of previous experience.

This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as H, L, TN, F, J, E, O.

As a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at www.caterpillar.com/careers .

EEO/AA Employer. All qualified individuals – including minorities, females, veterans and individuals with disabilities – are encouraged to apply.

Posting Dates:

April 19, 2024 - April 30, 2024

Any offer of employment is conditioned upon the successful completion of a drug screen.   

EEO/AA Employer.  All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

Not ready to apply? Join our Talent Community .