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Form of workDescription:
Description:
Responsible for answering the phones providing communication to health care providers patients and other internal customers. Responsible for coordinating and scheduling patient initial and refill shipments.
Responsible for interfacing with customers company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. Determines status of equipment returns repairs replacements sales orders delivery schedules etc. May schedule field service repair calls. Handles requests for additional company materials. Maintains records of returns schedule changes product enhancements or changes product pricing resolves return credit problems. Works on assignments that are semi-routine in nature where ability to recognize deviation from accepted practice is required. Normally receives general instructions on routine work detailed instructions on new assignments.
Key Responsibilities:
The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive.
Show initiative and take an enthusiastic proactive approach to work
Strong telephone skills
Answers incoming phone calls and provides necessary information
Contacting patients and gathering essential information for coordination of shipment of prescription
Responsible for accurately and completely scheduling medication deliveries
Maintains patient records accurately and completely
Follows all applicable government regulations including HIPPA and compliance regulations
Skills:
Customer service, Call center
Additional Skills & Qualifications:
Qualifications / Requirements:
High school graduate or equivalent
Preferred 1-3 years of experience in a Customer Service Center
Physical Requirements:
Professional office environment
Must be able to stand walk sit and reach outward on a frequent basis. Push/pull up to 15lbs and lift/carry up to 15 lbs.
About TEKsystems:We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
