This role requires to be on-site in Austin, TX and is 100% in-person.
- Maintain Tesla’s high standards for integrity, customer service and professionalism in all interactions and communications
- Act as a subject matter expertise and cultivate trust with the customer as their singular point of contact
- Increase levels of customer satisfaction by providing feedback for improvement to peers and leadership
- Partner with various Tesla departments to resolve customer concerns
- Stay up to date on the most current information and tools
- Adapt, remain flexible, and execute on feedback provided
- 1 year of technical call center experience with a proven record of excellent customer service
- 1 year of chat experience preferred
- Strong ability to empathize, listen actively, effectively communicate in verbal and written form with an attention to detail
- Analytical skills to quickly identify concerns and implement solutions
- Proven ability to effectively work in Windows and Microsoft office products, while comfortable learning new software platforms
- Ability to work independently, and be both creative and resourceful when presented with challenging situations
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
- Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
- Family-building, fertility, adoption and surrogacy benefits
- Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
- Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
- Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- LGBTQ+ care concierge services
- 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
- Company paid Basic Life, AD&D, short-term and long-term disability insurance
- Employee Assistance Program
- Sick and Vacation time (Flex time for salary positions), and Paid Holidays
- Back-up childcare and parenting support resources
- Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
- Weight Loss and Tobacco Cessation Programs
- Tesla Babies program
- Commuter benefits
- Employee discounts and perks program