Customer Support Specialist

Join our dynamic team as we transform the way high-tech companies work! Principal Service Solutions is a leading technical workforce provider entrusted to safeguard the quality of operations at companies large and small. Help us create innovative solutions that drive efficiency and unleash the power of the high-tech workforce around the world.

Principal Service Solutions is hiring a Customer Support Specialist. Must be able to read and speak both English and Japanese fluently.

This is a long-term, full-time position with full benefits! Our benefits include medical, dental, vision, 401(k), PTO, and paid holidays.

Pay Rate: $25.00hr.

We are searching for detail-oriented people with  experience in Order Processing within a logistics/supply chain /sales distribution environment. SAP experience is a major plus. Must have strong customer facing skills. 

Responsibilities:

• Provide courteous and professional customer service in response to incoming phone calls for spare parts quotes, order placement, repair and warranty service, tracking of orders/shipments, address billing inquiries, etc. 
• Manage customer accounts including SMI (Supplier Managed Inventory) programs 
• Advise customers on deliveries and investigate shipping issues 
• Incumbents are expected to maintain professional courtesy and demeanor in all customer interactions and be able to utilize Baan ERP and other software programs to accomplish job tasks
• Work activities are performed in an office environment with little environmental or physical discomfort
• Some lifting, bending, stooping, and reaching occasionally is necessary 
• Employees may be required to work overtime as well as Weekends and Holiday's as needed 
• This position will be a 12 hour compressed workweek, Thursday through Saturday and every other Wednesday, 7 PM to 7:30 AM

Qualifications:

•  Associates Degree or higher in Business Administration or equivalent along with 3 - 5 years' experience in customer service and supply chain management that may include parts shipping/receiving administration, materials planning, purchasing, and/or product support by telephone preferably in the semiconductor industry 
• Ability to effectively communicate by telephone with customers as well as working knowledge MS Office

Principal Service Solutions is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status

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