Customer Support Representative

Sunshine State Promotions is seeking a new Customer Support Representative to join our Customer Support team, but we are certainly not looking for just anybody. We are looking for a determined, hard-working, self-motivated individual with top-tier communication skills to advance exponentially within our firm. If you are looking for a fulfilling career with a fantastic team, our open Customer Support Representative role is the perfect fit!

Responsibilities of the Customer Support Representative:

• Attend daily meetings to stay up to date on all customer product knowledge, communication tactics, customer engagement, and client expectations
• Work alongside other Customer Support Representatives to most effectively achieve projected client and customer acquisition goals
• Communicate directly with customers on products and services offered by our clients, expanding on the advantages and making the enrollment process a breeze
• Complete all insurance work orders accurately and efficiently maintaining customer confidentiality and conducting follow-ups as needed
• Follow all client guidelines and regulations while interacting with customers to ensure a positive and engaging experience
• Attend and participate in virtual networking calls to expand customer relationships and develop sales knowledge

Ideally, Our Customer Support Representative Will Have:

• A background in Client Acquisition, Sales, Customer Service, or Communications
• A High School diploma or equivalent
• An outgoing, energetic, and determined demeanor when interacting with others
• An undeniable drive for success and professional advancement in a lucrative industry
• An act for relating to a multitude of personalities and developing a sense of comfort with new customers
• A reliable and self-sufficient personality

Customer Support Representative Perks:

• Paid individualized training based on your unique learning style
• Bonuses and incentives on a weekly basis
• Growth potential into senior-level positions
• Weekly webinars to expand client knowledge and gain new customer-centric approaches
• Volunteer opportunities to give back to our local communities
• Team Building events and travel opportunities

Job Type: Full-time

Pay: $44,000.00 - $55,500.00 per year

Experience level:

• 1 year
• Under 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Work Location: In person