Customer Support Representative

As a growing business, we make meaningful contributions to building our client’s brand reputation and lifelong learning for our employees. We pride ourselves on our ability to assist organizations in achieving their goals and our Customer Support Representatives in achieving success from education through their careers. Our Customer Support Representative's secret to success over the years has remained the same from the beginning; adjust to the times and adapt to meet the ever-evolving needs of our clients and consumers.

We are open with our employees, transparent with our customers, and loyal to the communities in which we serve. We provide a unique culture and family atmosphere, making our Customer Support Representative team feel connected and valued. If you are seeking a meaningful work experience along with a workplace culture that thrives on teamwork, we invite you to explore the opportunity to join our Customer Support Representative team!

Our Customer Support Representative Must:

• Engage customers in conversations to assess their wants and needs, identifying products and services to meet those demands
• Cultivate professional relationships with customers, listening carefully to their needs and displaying empathy to provide the best service possible
• Drive sales revenue by following up directly with customers on unresolved inquiries or requests
• Enthusiastically support our company values and mission
• Actively promote teamwork, leading by example and taking the initiative to assist others in achieving team sales goals
• Property input customer information into our system following all company confidentiality guidelines
• Stay up to date on new products, features, or sales promotions offered by our clients
• Follow our policy, procedures, and guidelines

Our Customer Support Representativehas the Following Qualifications:

• A high school diploma or equivalent
• NO EXPERIENCE IS NEEDED - WE PROVIDE COMPLETE TRAINING
• Background in Customer Support, Client Relations, or Sales is a PLUS!

Our Customer Support Representative possesses and displays the following attributes:

• Helpful, courteous, approachable, passionate, and professional disposition
• Tenacious focus on the delivery of an exceptional customer experience
• Accurate and efficient productivity, capable of working autonomously
• Proven ability to upsell products, build customer relationships, and drive sales
• Team player approach, capable of thriving in a continually changing environment
• Critical thinking skills and mastering problem-solver
• Flexible; capability to multitask in a high-energy environment
• Display a high degree of integrity, trustworthiness, and professionalism at all times
• Maintain consistently good punctuality and attendance at work

Job Type: Full-time

Pay: $800.00 - $1,200.00 per week

Benefits:

• Professional development assistance

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Work Location: In person