Customer Support Representative

Planet DDS is the leading provider of cloud-enabled dental software solutions serving over 10,000 practices in North America with over 60,000 users. The company delivers a complete platform of solutions for dental practices including Denticon Practice Management, Apteryx XVWeb Digital Imaging, Cloud 9 Practice Management (for Orthodontist practices) and Legwork Patient Relationship Management. Planet DDS is committed to creating value for its dental practice clients by solving the most urgent challenges facing today's dental practices in North America.
Our Customer Support Representative will keep our customer base of dental professionals satisfied with their Denticon software experience by answering questions, providing direct guidance, and by escalating bugs and defects to our secondary support teams within a timely manner.
This role is hybrid working out of our Akron, OH or Atlanta, GA office.
JOB DUTIES:

• Providing Software Support via phone and ticketing system
• Collaborate with colleagues and leadership on bugs, defects, and escalations
• Perform software testing for bugs/defects and create documentation within ticketing system
• Keeping product knowledge current with the most recent updates

SKILLS/QUALIFICATIONS:

• High School Diploma or equivalent
• Basic computer skills - MS Office, Teams, etc.
• Experience with Zendesk
• Good written and verbal communication
• Customer-facing experience (service/sales/support)
• Friendly personality
• Ability to work independently but also function as part of a team
• Dental/Medical Office experience, PREFERRED
• Practice management software setup/use experience or direct experience with Denticon, PREFERRED

Compensation is based on the geographic location in which the role is located, and is subject to change based on work location.
PLANET DDS CORE IDEOLOGY
Why are we here?
Unleashing dentists and their staff to focus on patient care.
Where are we headed?
In the next 5 years, Planet DDS will remain the leading provider of clous-based technology solutions in North America, expanding to serve more than 25,000 dental practices.
How do we get there?
To encourage measurable progress toward our vision and make the best decisions on behalf of employees and customers, we adopted a set of common values:
Collaborative - Working independently and across teams, we create scalable solutions to enable company growth
Empathetic - We are educated on the experience of our customers and feel vested in their success
Accountable - We feel ownership for the quality of our work and take pride in the positive outcomes
Trustworthy - We operate with integrity and honest, making promises we know that we can keep
Ambitious - We are driven by our ability to make a long-term, positive impact on the lives of dental market leaders