Customer Support Representative (Hybrid) - Js

Job Title:Customer Support Representative

Location:Toledo, OH

Duration:12 Months Contract

Hybrid Schedule. Onsite Tuesday, Wednesday, and Thursday. Remote Monday and Friday.

Must be open to work M-F: 7am-4pm or 8am-5pm or 9am-6pm

Interview: Virtual Interview

Job Description:

The Customer Associate is the first point of contact to address our customer needs and creates solutions in the best interest of our customers and client This position engages and collaborates with external customers and internal partners to make client the supplier of choice. The Customer Associate is a team player, adaptable to change, and is an active learner who seeks out and learns market trends and behaviors. This role is part of Customer Operations within the Supply Chain Team.

JOB RESPONSIBILITIES

Service our Customers

• Deliver consistent service to our customers
• Maximize every opportunity to “sell” to the customer
• Take proactive actions to meet customer needs and concerns creating win/win solutions
• Enter orders accurately
• Develop close relationships with our customers and understand what it takes to ensure their success
• Develop customer trust by consistently following through on actions and operating with integrity
• Leverage relationships to obtain outside-in market insights
• Leverage product training opportunities

Operate in a Waste Free Environment

• Effectively use Lean Sigma methodology and tools (standard work) to support a waste free environment
• Identify and take action to eliminate non-value-added activities within day-to-day operations
• Identify opportunities for, develop, maintain, and execute Standard Work
• Understand and promote the use of customer tools and technology

Live the Safety stand, adhere to the safety responsibilities

• Implement a personal safety action plan and review with leader
• Adhere to the client safety policies at all times

Job Requirements

Minimum Qualifications: High school degree, Associates or Bachelor’s degree preferred

Experience:

• SAP experience desired
• Previous experience in an ever-changing, fast-paced customer service environment
• Previous experience creating solutions in the best interest of the company and the customer

Knowledge, Skills & Abilities:

• Fluency in Microsoft Applications (Word, Excel, Outlook)
• Knowledge of building materials industry preferred
• Supply Chain knowledge
• Strong oral & written communication and listening skills
• Supportive and adaptive to a change management initiative

Ideal candidate (Manager comments):

• Able to multitask
• Professional on the phone
• Able to limit distractions
• Previous customer service experience (phone or in person)
• Good computer skills

Job Type: Contract

Salary: $17.50 per hour

Experience level:

• 1 year

Shift:

• Day shift

Work setting:

• Hybrid work
• Office

Experience:

• SAP: 1 year (Preferred)
• Customer support: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: Hybrid remote in Toledo, OH 43659