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Form of workJob Description
Who we are
Spiraledge is a collection of companies focused on health and wellness and a leading U.S. ecommerce retailer. Spiraledge operates through two primary online stores SwimOutlet.com and Everyday Yoga.com. Headquarters are located in Campbell, California with offices in Ohio, Massachusetts and Vietnam. Both SwimOutlet.com and Everyday Yoga have been named an Internet Retailer Hot 100 Company.
SwimOutlet.com Founded in 2000 and headquartered in Campbell, CA, SwimOutlet.com is the premier online destination for aquatics apparel and the web's most popular swim shop. Since its inception, SwimOutlet.com has expanded into virtually every activity that takes place in and around water, becoming the largest online specialty store for aquatics in North America.
Remote | Swimoutlet.com & Everyday Yoga | Reports to the Customer Support Supervisor
SwimOutlet.com and Everyday Yoga aren't just brands; they're experiences. As pioneers in the aquatic and yoga e-commerce world, we're passionate about offering the best gear and insights. We're a community of water enthusiasts, athletes, and professionals who believe that everyone deserves a delightful shopping experience.
Position Overview
As our Customer Support Representative, you'll be the warm and friendly voice representing both brands. With each interaction, you'll guide our customers, answer questions about their orders, address their concerns, and help them make informed choices about their swimming gear or suggest your favorite yoga mat!
If you're someone who believes in making waves in customer service, and you're ready to dive deep into an exciting role, then join our team!
Dive in and make a difference with us at SwimOutlet.com & Everyday Yoga. We can't wait to meet you!
Key Responsibilities
- Respond to customer inquiries via phone, email, sms/chat in a timely and friendly manner
- Assist customers with product selection, order placement, and post-order concerns
- Navigate our internal systems to look up customer accounts and process orders
- Work collaboratively with our team to constantly improve the customer experience
- Stay updated with product knowledge and company offerings
- Escalate priority issues and log call information as per our procedures
- Foster a constructive work environment that promotes teamwork
- Adhere to all our regulations, policies, and work procedures
- Other duties and projects as assigned
What We're Looking For
- A genuine passion for helping people (and a love for swimming is a huge plus!)
- Previous experience in customer service, call center or a related field (1 year +)
- Excellent communication skills, both written and verbal
- Ability to multitask and manage time effectively
- Familiarity with e-commerce platforms is a bonus
Perks of Joining
- Supportive and vibrant team culture
- Get access to employee discounts on our amazing range of products
- Grow and learn with continuous training and development opportunities
- Remote work arrangements (we'll send over cool equipment for you to work with)
- Competitive pay
Remote Work Essentials
- Your own special workspace with a door, ensuring both privacy and concentration
- A comfy yet ergonomic desk and chair setup, designed for both comfort and getting things done
- A calm space where background distractions take a backseat
- Trusty internet connection
- The knack for tackling those little tech hiccups with computers, internet, and phones
Training (paid)
- Two weeks of online guided e-learning with group video meetings and one-on-one follow up which will be Monday - Friday, 9AM to 3PM PST (12PM to 6PM EST)
Shifts Needed
- Rep 1: 8AM - 2PM PST (11AM - 5PM EST) Monday - Thursday
- Rep 2: 8AM - 2PM PST (11AM - 5PM EST) Tuesday - Friday
- Rep 3: 6AM - 3PM PST (9AM - 6PM EST) Monday, Tuesday, Friday
- Rep 4: 6AM - 3PM PST (9AM - 6PM EST) Monday - Wednesday
Equal Employment Opportunity Policy
Spiraledge provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
