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Form of workJob Description
We are seeking an Account Manager / Customer Support Representative to join our team! You will work on the “front-line” with our users - help them understand our product offering and get started! Provide on-going support as current applications evolve and new applications are launched. Most importantly, become an advocate by listening to customer needs and identifying opportunities that help them become faster, smarter and better! Use your technical aptitude to leverage marketplace analytics and identify new opportunities to add value to our customer’s businesses while always keeping an eye on streamlining and standardizing application processes to drive efficiency.
Responsibilities:
- Provide technical assistance with DOmedia's software
- Build and update client's media profiles for display in DOmedia's marketplace
- Train advertising agencies how to buy billboards and other out-of-home media.
- Resolve issues for clients via phone or email
- Create and update client facing support material. Create training videos as needed.
- Track customer issues and resolutions
- Make recommendations for improving our support processes
- Travel to our Columbus office for training and company rewards.
- Potential travel to onboard new clients.
Qualifications:
- Previous experience in software support, customer service, or other related fields
- Ability to build rapport with clients
- Ability to work in a rapidly changing environment without hand holding
- Strong troubleshooting, critical thinking, and problem solving skills
- Positive and professional demeanor
- Proficient in virtual meeting software
- Willingness to learn how to create reports from our database (MySQL)
DOmedia operates the largest platform for buying and selling out-of-home advertising in the United States. Our technology automates manual processes so vendors, agencies and advertisers can focus on the high-value strategic work that fuels groundbreaking ad campaigns.
