Customer Support Representative

The Customer Support Representative will be working in a high-volume solution center. This position is customer-focused, requiring the ability to multi-task on telephones and computer software, coordinate and execute emails, and effectively locate solutions to customer problems in a fast-paced and dynamic environment. An ideal Customer Support Representative is an excellent communicator and an efficient problem-solver, with an ability to maintain patience and composure at all times. As the front-line support for our clients and customers, your role is vital to our success as a company.

Minimum Requirements for CSR:

• High school diploma required or GED equivalent
• Previous customer service experience
• Ability to type 45 WPM with a minimum of 92% accuracy preferred
• Ability to multi-task with a high volume call center
• Successfully pass a pre-employment drug screen and background check

Customer Service Responsibilities and Duties:

• Answer customer calls promptly and courteously utilizing custom procedure.
• Receive and respond professionally to all customer inquiries regarding services, disputes, billing questions, cancellation, and new customer sign-up.
• Professional interaction with customers over the phone and face-to-face.
• Work with other departments to resolve customer’s issues.
• Log and record information into customer accounts using a computer.
• Resolve customer issues and adjust accounts, as necessary, with verification from Manager.
• Process payments as necessary.
• Maintain a positive work atmosphere with a culture of respect for others
• Other assigned duties from Manager.

About us:

Kimble Company is locally owned and operated by the Kimble Family, with over 70 years of experience in the energy, materials, recycling, and solid waste industries. We are a dedicated team of seasoned professionals who care about our clients, the environment, safety, our families, and our co-workers. At Kimble we strive for perfection in everything that we do.

Apply online or in person today!

Kimble Recycling & Disposal, Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, national origin, age, military/veteran status or genetic information or any other status protected by law.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Rotating weekends

Work setting:

• In-person

Application Question(s):

• How did you hear about this opportunity?

Ability to Commute:

• Dover, OH 44622 (Required)

Work Location: In person