Customer Support Representative (Csr)

We have a valued partnership with one of the most respected household telecommunications names globally, Verizon. We’ve recently signed a contract to assist in the rollout and promotion of their brand new 5G technology and services. Our mission is to transform the way we connect one customer to the next. Support us in accomplishing our mission to provide the world's fastest and most responsive experience regardless of how many devices are connected. Be a part of the next generation of technology pioneers and pave the way for faster speed and better quality. With your support and Verizon's products and solutions, we can turn our customers into life-long fans.

We have an immediate opening for a self-starter and a results-oriented, hardworking customer service professional to join our Customer Support Representative (CSR) team. The essential function of the Customer Support Representative (CSR) is to meet with prospective customers one-on-one and review Verizon’s brand new services and technology, provide service recommendations that fit the customer’s needs, and help them through the new account sign up and sales process. Every Customer Support Representative (CSR) has an opportunity to change their career trajectory while delivering innovative solutions to the community. We are looking for Customer Support Representatives (CSR) who dream big and surpass the status quo.

Customer Support Representative (CSR) Responsibilities:

• Meet directly with customers and provide a sound understanding of how 5G compares to competitors and all of the services we provide
• Ensure a positive and high-quality customer experience through all interactions
• Meet or exceed individual and team sales goals by using consultative sales skills to discuss the customer’s wants and needs and provide targeted service solutions
• Participate in continuous training opportunities to hone your craft and build leadership skills
• Helping customers enjoy the best things about their new products so they are fully knowledgeable and can maximize services
• Communicate and work with other team members/departments, setting goals and deadlines, handling documentation, and updating customer
• Be informed on the latest telecom industry developments by attending team meetings and training workshops

Customer Support Representative (CSR) Requirements:

• 1-2 years of experience in Customer Support, client services, sales, or telecommunications experience is highly preferred
• Communicate thoughtfully and professionally with the Customer Support Representative (CSR) team along with customers and our Verizon clients
• Persuasive communicator and good listener with a competitive, goal-oriented nature
• Quick thinker, customer-centric, outgoing, and work well under pressure
• Ability to prioritize and handle multiple tasks with independent decision making

Job Type: Full-time

Pay: $750.00 - $1,050.00 per week

Experience level:

• 1 year
• No experience needed

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Work Location: In person