Address
Form of work
SalaryCompany Profile
We are primarily a wholesale distributor of wireless repair parts and accessories. Our goal is to provide our client base the highest quality products at the best prices..
Primary Function:
Assist customers with their inquiries, requests, or problems and find the best solutions to assist them.
Schedule
Monday- Friday from 12PM to 8:30PM
Job Responsibilities
- Maintain a positive, empathetic, and professional attitude toward customers at all times
- Answer customer inquiries regarding products and service over phone, live chat, and email
- Create and maintain customer accounts
- Inform customers about sale promotions, programs, warranties, or terms of sale
- Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Prepare product or service reports by collecting and analyzing customer need to ensure overall customer satisfaction
- Receive incoming calls and make outbound calls
- Adhering to all company policies and procedures
- Other tasks as assigned
Qualifications:
Required:
- Previous working experience as a Customer Service Representative for 1-2 year
- Ability to serve a constant stream of customers at all times of day and evening
- Ability to deal with difficult situations, or customers who may not fully understand the policies
- Ability to deal with people in an uplifting manner
- Ability to solve customer problems
- Ability to be a quick thinker, research and troubleshoot
- Ability to meet required goals
- Ability to lift and carry 25 to 50 lbs.
- Basic computer skills
- Fluency in written and spoken English
Preferred
- High School diploma or GED preferred
- Bilingual is a Plus
- Ability with MS Excel and Word
Job Type: Full-time
Pay: $19.00 - $20.00 per hour
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Vision insurance
Weekly day range:
- Monday to Friday
Work setting:
- In-person
Work Location: In person
