Customer Support Representative

Join our team!
Community Association Managers International Certification Board

The Community Association Managers International Certification Board (CAMICB) administers the Certified Manager of Community Associations (CMCA®)—The Essential Credential™. We proudly offer professional credentialing and career advancement for more than ​20,000 community association managers worldwide. We’re looking for an organized professional to support critical components of the CMCA credentialing program.

CAMICB is a reputable, small-staffed organization offering excellent benefits and opportunities to grow professionally and personally. We provide:

• Hybrid work schedule and flexible hours
• Commuter-friendly (metro shuttle accessible and free parking)
• Professional development
• Tuition reimbursement
• 401K, Employer matching and an FSA
• Health, vision, and dental insurance
• Computer loan assistance
• Wellness program

Are you ready to join a growing team of talented credentialing professionals? Visit www.camicb.org to learn more about us and what makes CAMICB a great workplace.

Customer Support Representative
This team member provides excellent customer service to all candidates, credential holders, and the public. It is integral to supporting CAMICB in achieving its mission and vision.

Key Responsibilities

• Assure delivery of a high level of customer service throughout all facets of the CMCA program
• Track and log feedback from incoming calls, e-mails, and voicemails
• Assist in providing website and office management support
• Coordinate with colleagues to execute communications plans and complete special projects

Required Skills

• Excellent written and verbal communication skills
• A developed awareness to identify customer needs
• Robust word processing and computer skills
• Aspiration to build and maintain positive relationships with coworkers, customers, and other stakeholders
• Strong planning, organizing, and attention to detail

Experience

• Direct customer service experience strongly preferred
• Bachelor’s degree preferred

Please provide your salary expectations. Applicants that do not provide salary expectations will NOT be considered.

Travel is not required for this position.

ABOUT CAMICB

CAMICB, formerly NBC-CAM, was established by Community Associations Institute (CAI) in 1995 as an independent nonprofit that develops and administers the CMCA certification program. CAI created the program in response to a need for stringent community association management professional standards and to establish community association management as a distinct profession - defined by a commitment to professionalism, integrity, and mastery of the knowledge, skills, and abilities required to serve effectively as a community association manager. The charge to CAMICB (then NBC-CAM) in 1995 was clear and specific: develop a credentialing program anchored by a strong examination that tests candidates in the key areas of a manager’s responsibilities and rewards successful candidates with a recognizable credential positioned to evolve into the “The Essential Credential” in the field of community association management.

CAMICB is committed to diversity, equity, and inclusion in all organizational activities, including staff, volunteer, and leadership recruitment, development of the CMCA exam, and maintenance and promotion of the CMCA credential. By actively pursuing this commitment, CAMICB benefits from a dynamic mix of ideas, perspectives, and life experiences, expanding our thinking and opening the organization to new possibilities. We strive to encourage a culture of discovery, innovation, and service as we pursue our mission to continually elevate professionalism and integrity in community association management.

Job Type: Full-time

Pay: $19.46 - $23.43 per hour

Expected hours: 37.5 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Hybrid work

Work Location: Hybrid remote in Falls Church, VA 22042