Hr Benefits Customer Support Representative | Cbiz

With over 120 offices and nearly 7,000 associates in major metropolitan areas and suburban cities throughout the U.S. CBIZ (NYSE: CBZ) delivers top-level financial and employee business services to organizations of all sizes, as well as individual clients, by providing national-caliber expertise combined with highly personalized service delivered at the local level.

CBIZ has been honored to be the recipient of several national recognitions:

• 2022 Best and Brightest Companies to Work for in the Nation
• 2023 Top Workplaces USA
• 2022 America's Best Mid-Size Employers
• 2022 Best and Brightest Companies in Wellness
• 2022 Great Place to Work Certification

CBIZ Benefits & Insurance Services is a division of CBIZ, Inc., providing benefits consulting, HRIS technology, payroll, human capital management, property and casualty, talent and compensation solutions, and retirement plan services to organizations of all sizes. CBIZ is ranked as a Top 20 Largest Broker of U.S. Business (Business Insurance Magazine) and a Top 100 Retirement Plan Adviser (PLANADVISER).

Essential Functions and Primary Duties

• Under direct supervision, delivers services to clients, participants, and agencies
• Handle a high volume of calls and cases related to Consumer Directed Healthcare Products in Flexible and COBRA Benefits in a call-center environment.
• Input data into software within required deadlines accurately
• Manage email correspondence
• Record necessary changes/updates as appropriate
• Ensure all internal controls and procedures are followed for accuracy
• Assist team with customer service needs according to commitments and standards set forth by the department
• Work to understand new department processes, procedures and/or programs
• Effectively operate all department equipment
• Assist internal and external clients with requests and problems in a timely manner
• Additional responsibilities as assigned

Preferred Qualifications

• Prior Benefits and/or call-center customer service experience

Minimum Qualifications

• High School Diploma or GED
• Acute detail and accuracy skills
• Demonstrated ability to communicate verbally and in writing throughout all levels of organization, both internally and externally
• Excellent customer relation skills
• Proficient use of applicable technology
• Ability to work in a team environment as well as independently
• Ability to prioritize multiple responsibilities and pay close attention to detail on many, varied tasks

If you are a highly motivated individual with a passion for providing exceptional customer service and support, we encourage you to apply for this exciting opportunity.

Job Type: Full-time

Pay: $38,288.76 - $40,180.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work setting:

• Hybrid work
• Office

Work Location: Hybrid remote in Roanoke, VA 24017