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SalaryCaseGuard is a technology startup based in the DC area; it is expanding and looking for a IT Customer Support Representative. The ideal candidate loves talking to people and proactively solving issues. You will be crucial in driving our growth and increasing sales productivity.
Responsibilities
- Communicate with customers via phone, email, and chat.
- Provide knowledgeable answers to questions about the product, the plans, pricing, troubleshooting, and availability.
- Writing troubleshooting articles on common issues and ability to record videos to walk users through fixing the issue.
- Create tickets and report bugs for the dev team to fix.
- QA the software.
- Work with the different teams to meet customers' needs.
- Data entry in various platforms.
- Manage our existing clients and keep them updated with the most recent product functions, tools, and help materials.
Qualifications
- 1 - 3 years of relevant work experience.
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
- Ability to multi-task, organize, and prioritize work.
- Excellent interpersonal and communication skills, as well as being able to participate in writing blog posts, recording videos, and help materials.
- Ability to build and maintain lasting relationships with key clients and build networks within the law enforcement community, government, education, healthcare, and the private sector.
- Ability to anticipate future business opportunities and customer needs.
- Ability to learn and adapt quickly to keep up with the fast-growing base.
Benefits
- Full-time, permanent position.
- Competitive Salary.
- Medical, Dental, and Vision Insurance.
- Vacation & Sick leave.
- Ten paid holidays per year.
- Relaxed work environment.
- Learning environment.
About CaseGuard
CaseGuard is a software company that helps law enforcement agencies, federal agencies, hospitals, schools, airports, and others manage all their media redaction needs in one easy-to-use redaction software. CaseGuard Studio is one of a kind. Our team is driven by a passion for great software design, creating great products, and the creative process; CaseGuard implements innovative ideas across multiple services and agencies.
We invest in people. We nurture skills that are consistent with both our values and our future strategy. Our passionate pursuit of excellence, the application of our creativity to solve our clients’ challenges, our technical expertise, and our collaborative spirit are measures of our success.
Job Type: Full-time
Pay: $20.00 - $30.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: In person
