Customer Support Representative

We have a full-time opening available immediately for a Customer Support Representative role, a perfect fit for individuals with incredible people skills and a passion for making someone's day. The Customer Support Representative role is designed to expand your knowledge and enhance current skills through our comprehensive training. Our mission is to continue providing top-tier services to our consumers and expand the Customer Support Representative team to facilitate that.

Our Customer Support Representative team’s focus for our clients is to provide their consumers with the best experience and education for their services. As part of our dynamic Customer Support Representative team, you'll play a crucial role in assisting with the execution of consumer acquisition campaigns. You'll work with a team of talented individuals focused on generating new customers, delivering an exceptional customer experience, and building relationships with longevity. Our direct and personalized approach has provided our clients with tremendous results and expanded their consumer base.

Customer Support Representative Daily Responsibilities:

• Approach consumers to troubleshoot issues our products and services provided
• Provide exceptional customer service by establishing a personalized relationship with every consumer
• Assist in customer scheduling for products through initial contact and lifetime partnership by educating them on what to expect with services
• Attend daily meetings pertaining to our clients to increase overall productivity and sales success by developing customer service skills
• Input and customer account information accurately into our POS system
• Report directly to senior management regarding customer complaints, questions, or quality issues so we can make improvements immediately

Customer Support Representative Qualifications:

• Exceptional people skills
• Professionalism and reliability
• Eagerness to learn and grow
• Ability to identify customer’s issues on a daily basis
• Unmatched work ethic and self-starter attitude

Education and Schooling Needed:

• High school diploma or GED
• 1-2 years of experience as a customer service representative, sales associate, enrollment representative, or client support

Job Type: Full-time

Pay: $40,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Compensation package:

• Bonus opportunities
• Commission pay
• Performance bonus
• Uncapped commission

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Ability to Commute:

• Richmond, VA (Preferred)

Work Location: In person