Customer Support/ Bookkeeping

Customer Support / Bookkeeping

Lightwave Laser (http://lightwavelaser.com/) is seeking a self-motivated, responsible team player to join our crew in a growing, creative, manufacturing work environment. We produce decorative laser-cut panels in wood and metal, primarily for the hospitality and senior living industries. Our customers include Interior designers, architects, contractors, and homeowners. You must be able to balance multiple priorities and have exceptional organizational skills. Multi-tasking ability and attention to detail are essential.

This part-time position is ideal for someone interested in developing customer service and bookkeeping skills but does not have extensive experience. Or it could be ideal for someone with more experience but needs part time work to fit around child care or caretaking responsibilities. It is essentially a Customer Support position—answering phones, replying to emails, processing samples, and shipping, with some bookkeeping functions such as organizing invoices and credit card receipts. We will train you but need someone who already has needed communication and organizational skills. The position responds to inbound requests so there is no cold calling or emailing people not already interested in our products.

Your schedule can be flexible to meet outside commitments, but must be the same each week. For example, 5 hours per day, 5 days a week or 7 hours per day, 4 days per week.

· Answer phones

· Review incoming emails, reply and forward as needed

· After training period, answer questions and create sales orders for simple jobs

· Process sample orders

· Shipping orders/samples via Freight, UPS and USPS

· Levelset – track shipment, deliveries in spreadsheet & send lien notices as needed

· Bookkeeping support tasks – saving emailed invoices, scanning & saving receipts

· Strong written and verbal communication skills

· Exceptional organizational & customer service skills

· Good attention to detail—accurate and comfortable with numbers

· Flexibility – comfortable with changing priorities and tasks

· Experience with QuickBooks and shipping is helpful

· Warm personal phone & email demeanor

Job Type: Part-time

Pay: From $21.00 per hour

Expected hours: 25 – 30 per week

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Retirement plan

Experience level:

• 1 year

Physical setting:

• Office

Schedule:

• Monday to Friday

Work Location: In person