Customer Support Representative

Key Responsibilities

• Assist in day-to-day functioning of branch.
• Greet customers warmly and ascertain reason for visiting.
• Build relationships with contractors.
• Answer all calls to Branch promptly and assist accordingly.
• Direct customers to the appropriate team member.
• Use telephones to reach out to customers and verify order and account information.
• Resolve customer complaints via phone, email, mail, or social media.
• Advise on branch information, i.e., hours, location, etc.
• Work with Operations Manager to ensure proper customer service is being delivered
• Assist with placement of orders, refunds, or exchanges.

Qualifications (Knowledge/Skills/Abilities/Experience)

• Minimum 2 years of experience providing operations, sales and customer service support in a sales, retail or distribution environment.
• Detail oriented and self-starter.
• Ability to maintain a professional work environment at all times.
• Excellent interpersonal communication skills.
• High school diploma, general education degree or equivalent
• Ability to flex into the Warehouse as needed by Operations Team
• Knowledge of relevant computer applications, i.e., Outlook, Excel, etc.
• Forklift experience a plus.
• Building and product knowledge a plus.

Physical requirements

• Stand, use hands, and reach with hands and arms.
• Walk, stoop, kneel, crouch, or crawl.
• Sit, climb or balance.
• Lift and/or move up to 110 pounds. Specific vision abilities required by this position includes close vision, peripheral vision, and ability to adjust focus.
• Exposure to moving mechanical parts.
• Occasionally exposed to fumes or airborne particles.
• May be exposed to a wide range of temperatures.
• The noise level is usually loud.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Job Type: Full-time

Pay: From $20.00 per hour

Expected hours: No less than 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person
• Office

Ability to Relocate:

• San Diego, CA 92121: Relocate before starting work (Required)

Work Location: In person