Customer Support Analyst

Why work as a Customer Support Analyst with Main Line Health?

• Make an Impact!The Customer Support Analyst provides the primary oversight and coordination of the MHL IS desktop procurement and leasing program by facilitating the tasks and responsibilities associated with equipment planning, procurement, lease management, device tracking, and disposition, as well as ensuring that deployments occur in a timely and customer-focused manner. They will also facilitate IS Customer Support programs, projects, and special initiatives by serving as an analytic and project resource role to assess operations, processes, and work flows that impact customer service and making and/or implementing recommended solutions. Provide a high level of customer focused service.

• Develop and Grow your Career! Invest in furthering your education through seeking certifications or advanced degrees by taking advantage of our Tuition Reimbursement! This position is eligible for up to $6,000 per year based upon your Full or Part Time status.

• Join the Team! Like our patients, the Main Line Health Family encompasses a wide range of backgrounds and abilities. Just as each of our patients requires a personalized care plan, each of our employees, physicians, and volunteers, bring distinctive talents to Main Line Health. Regardless of our unique design, we all share a purpose: providing superior service and care.

• Position-Specific Benefits include: You are eligible for up to 4 weeks of paid time off per year based on your Full or Part Time status. We also offer a number of employee discounts to various activities, services, and vendors... And employee parking is always free!

Position:Customer Support Analyst

Location: Hybrid (Berwyn, PA)

Education:
Bachelor Degree in Business Administration or Computer Sciences from an accredited institution or equivalent experience.

Experience:

• 3-5 years of professional experience in customer-focused business environment with recent project management experience.

• Prior experience in an asset procurement, asset leasing, and/or customer order processing environment is desirable.

Additional Skills:

• Strong organization, communication, problem-solving, and collaboration skills are essential.

• Must possess interpersonal and customer service skills necessary to interact courteously and professionally with customers and all related support resources, often in stressful situations.

• Ability to work independently with limited supervision and along side other managers to improve Customer Support productivity, performance, processes and communications.

• Excellent customer service and communications skills.

• Proficiency with Microsoft Office products (Word, Excel, Access, and MS Project, SharePoint, PowerPoint, RedDot, Adobe Acrobat and Zoomerang).

• Ability to organize, prioritize, and manage multiples tasks and processes with attention to detail. Ability to analyze and solve problems.

Essential Accountabilities

• Communicate effectively with all members of the MLH organization and external business partners.

• Organize and manage tasks.

• Work well in a team environment.

• Present ideas effectively in writing and speaking.

• Research and recommend solutions.

• Analyze and solve business challenges.