Decision Support Analyst

Position Tittle: Decision Support Analyst (Remote)
Client Location: Philadelphia, PA 19104
Duration: Temp to permanent role.
Job Summary:
This position will be responsible for the operational management of the Syntellis Performance Manager Decision Support System (DSS) and SDS Datamart. Operations include the loading and auditing of Health System data into Performance Manager, report writing, security administration, education and training, resolving data, system, or user issues, and the continual growth and enhancement of department capabilities.
Accountabilities:
" Loads and audits health system data from Epic into the Decision Support System (DSS) monthly.
" Designs, implements, and audits production and ad-hoc reports using the DSS tool set.
" Helps to maintain user profiles and security settings within the DSS applications.
" Provides education to DSS users in the DSS applications and tool set.
" Contributes to the analysis, implementation, and auditing in the growth and enhancements of the DSS system.
" Participates in system upgrades and scheduled vendor releases/maintenance as assigned.
" Delivers customer service to Operational clients seamlessly across system boundaries.
" Creates and/or maintains clear internal and external documentation of all elements pertaining to data management data sources, fields, data models, table structures, queries, changes, etc.
" Interprets and analyzes complex workflow/system requirements in order to design, configure, test and implement application solutions.
" Develops, and executes test plans that are comprehensive and inclusive of application functionality changes and/or enhancements to ensure successful outcomes.
" Performs duties in accordance with Penn Medicine and entity values, policies, and procedures.
" Other duties as assigned to support the unit, department, entity, and health system organization.
Education/Experience
Required Bachelors Degree 3+ years Professional experience in healthcare and strong PC skills.
Masters Degree prefer
Certification:
Prior certification in Epic Clarity Data Model is desirable; if not, candidate will be expected to successfully obtain certification within the first six months of employment.
Certification in Epic Resolute Hospital or Professional Billing is desirable, but not required.
Skills and Abilities
Req
Pref
Skill/Ability
x
Experience with Syntellis Performance Manager Decision Support System.
x
Experience with other applicable Cost Accounting systems or applications (i.e. EPSi, StrataJazz, Axiom)
x
Experience with Oracle, SQL Server, Datastage, Databricks, Excel, and/or PowerBI.
x
Experience in data analysis, report designing, development, and deployment.
" Experience in data analysis.
x
Demonstrated customer service skills.
x
Ability to communicate effectively with all levels of staff.
x
Ability to function as part of a team providing a high level of quality service to clients.
x
Ability to troubleshoot, research and solve technically challenging problems.
x
Meet deadlines and is responsive to requests.
x
Ability to balance priorities and work on multiple projects at once.
x
Effectively manages and efficiently uses all resources.
x
Ability to work independently.
x
Ability to discuss data in a clear manner.
x
Demonstrated ability to conduct data entry, validate data, look for data anomalies, and provide solutions for improving data integrity.
Standard Work Environment
Work Environment Selection
Office Environment - Remote
Occasional night and weekend work from home required, typically during the first week of the month.
In the section below check the box that best reflects the role and duties. Typically supporting roles will be at the first to second level. Professional individual contributors will be at the second to third. Management and Leadership from the third through fifth levels.
Freedom To Act
Work is closely managed and reviewed for accuracy and adequacy. Follows specific, outlined, and detailed directions.
Work is accomplished with moderate supervision. Follows established and detailed directions. Work is reviewed for accuracy and overall adequacy.
x
Work is accomplished with limited direction. Determines and develops approach to solutions. Work is evaluated upon completion to ensure objectives have been met.
Work is accomplished without considerable direction. Exercises judgment in selecting methods, techniques, and evaluation criteria in obtaining results. Exerts significant latitude in determining objectives of assignment. Takes calculated risks with consultation from the expert.
Works with minimal direction toward predetermined long-range goals. Acts independently to determine methods and procedures on new or special assignments. Determines and pursues courses of action essential in obtaining desired results. Takes calculated risks.
Problem Complexity and Problem Solving Timeframes
Provides resolution to problems that are readily identifiable with limited scope and are resolved in accordance with standard practices, procedures, applications or routines. Problem/Task resolution timeframe: The majority of tasks typically take one to two days to resolve.
Provides resolution to an assortments of problems that are typically well defined, but some clarification or judgment is required to determine action, as additional information about the problem / task is discovered. Uses judgment within defined practices / procedures to determine appropriate action. Problem/Task resolution timeframe: Inclusive of shorter timeframes, but the majority of tasks take up to several weeks to resolve.
x
Provides resolution to a diverse range of recognizable complex problems. Analysis is required to identify root cause. Uses judgment within defined boundaries to develop alternate solutions, both long and short term. Problem/Task resolution timeframe: Inclusive of shorter timeframes, but typically the majority of tasks take three to six months to resolve.
Works on complex issues where analysis of situations or data requires in-depth evaluation of variable factors. Constructs and may pursue alternative paths towards a solution. Exercises judgment in selecting method, techniques and evaluation criteria for obtaining results consistent with broadly defined policies and practices. Problem/Task resolution timeframe: Inclusive of shorter timeframes, but typically six to twelve months or more to resolve.
Works on significant and unique issues where analysis of situations or data requires and evaluation of intangibles. Aware and responds to changing and interconnected variables. Exercises independent judgment in methods, techniques and evaluation criteria for obtaining results. Problem/Task resolution timeframe: Inclusive of shorter timeframes, but typically twelve months or more to resolve.
Impact
Failure to accomplish results can normally be overcome without significant effect on the organization
Failure to achieve results or erroneous judgments may require the allocation of additional resources to correct and / or achieve goals.
x
Failure to obtain results or erroneous judgments or recommendations would normally have serious results and may require substantial expenditure of resources to correct and / or achieve goals.
Erroneous decisions or recommendations would normally result in the inability to reach crucial organizational objectives and may have prolonged effect, as well as the expenditure of substantial resources.
Erroneous decisions or recommendations would normally result in failure to reach goals crucial to significant organizational objectives and would profoundly affect the image of the organization.
Contact with Others
Contacts are primarily with direct supervisor and others in group or department to give and receive information.
x
Contacts are primarily within the department or function with occasional cross-functional interfaces. Some limited external customer contact on routine matters.
Frequently inter-organizational and outside customer / vendor contacts. Part of a team who represents the organization. Monitors activities and communicates information across the organization.
Represents the organization as the primary contact. Interacts with management and senior value-chain partners on matters requiring coordination across organizational lines. Achievement of objectives requires ability to influence others both internally and potentially externally.
Acts as prime consultant on significant tasks that affect the organization's long-term goals and objectives. Interacts with senior management and senior value-chain partners both internally and externally on matters requiring coordination and decision-making across organizational lines.
Additional Info:
Ideal candidate is someone looking for permanant placement. Will consider temp to perm, but perm is preferred.
Submission cover form should inlcude either of both - hourly rate (temp to perm,) and salary requests for perm. Salary range is mid 60's to high 90's based on experience.
Job Description is attached for additional details.
Experience with Syntellis (now part of Strata) Performance Manager Decision Support System. (other Cost Accounting systems would be acceptable as well, i.e. StrataJazz, EPSI, or Axiom)
Experience with Oracle, SQL Server, Datastage, Databricks, Excel, and/or PowerBI.
Experience in data analysis, report designing, development, and deployment.
Ability to troubleshoot, research and solve technically challenging problems.
Demonstrated ability to conduct data entry, validate data, look for data anomalies, and provide solutions for improving data integrity.