Address
Form of workLocal Pittsburgh, PA candidates ONLY
Description:
Fraud Support will consume inbound/outbound communications through ticket creation/management, providing such fraud support 24x7x365. The Fraud Support team will assist the Fraud Support Center to assess, evaluate and make decisions on transactional alerts for potential fraud within various user interfaces and provide support by troubleshooting and problem-solving for clients experiencing difficulties using retail applications available on company website. The Fraud Support Analyst will act as a liaison between the Fraud Support Center, other business units and clients.
In addition, the Fraud Support Team will support incoming and outgoing customer contact using approved methods (i.e. call, email, web portal) to identify and prioritize the interaction. Must be comfortable on the phone. The Fraud Support Team will document pertinent information according to company standards, conducting research to provide resolution or escalation leveraging operational runbooks and documented knowledge articles.
Skills:
Customer service support, fraud, help desk, Zelle, customer service, call center customer service
Top Skills Details:
customer service support, fraud, help desk, Zelle
Additional Skills & Qualifications:
ONSITE IN PITTSBURGH, PA
Experience Level:
Entry Level
About TEKsystems:We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
