Customer Success Manager (F/M/X) - Full Remote From The Us

Company Description

By combining the best of human and artificial intelligence, iAdvize's conversational platform enables brands to offer their customers an authentic and personalized online shopping experience on a large scale.

 

Consumers have massively adopted messaging in their daily lives. 85% of them want to interact with a brand in the same way they interact with their loved ones: via messaging. It's simple, personal and engaging.

As a provider of a complete solution for pre-sales and customer service, iAdvize has had a single mission since its creation in 2010: to make brands conversational. 

 

To deliver this experience on a large scale, iAdvize offers safe, compliant, and connected AI copilots : 

• iAdvize Copilot™ for Shoppers : Boost sales 24/7 with an AI shopping assistant to remove purchase barriers and achieve 10x conversions
• iAdvize Copilot™ for Agents : Double agent productivity and Increase service quality with reliable AI copilots

 

iAdvize is also defined by the over 200 talented people who proudly work for us in Nantes (France, our headquarters), Paris, Düsseldorf (Germany) and Boston (US); We are proud to be a Great Place to Work and a FrenchTech Next 40 and 120 prizewinner.

 

The well-being of our employees is essential to us, and every year our teams take numerous initiatives to ensure that we can all evolve in a working environment conducive to personal and professional fulfillment.

Convinced by the major asset that diversity represents in our teams, we are proud to count over 45% of women in our workforce. 

 

We are also convinced that sustainable growth can only be achieved by taking into account ambitious objectives from a societal & environmental point of view. In 2022, we launched a multi-disciplinary working group on CSR issues, with the aim of reducing our carbon emissions, forging responsible partnerships and supporting the conversational transformation of e-commerce towards a more sustainable model. 

Job Description

The Customer Success Manager is the expert in his client's business and in the iAdvize solution. The CSM is in charge of retaining and expanding customer accounts, in close collaboration with our Sales team, and aims to generate maximum value and usage for the customer through the successful delivery of success planning. 

As CSM for our US accounts, here are the main, non-exhaustive tasks that will be assigned to you:

• Framing the relationship with the customer and defining its challenges, objectives and KPIs.
• Building and implementing success planning based on the value roadmap provided by the Sales team.
• In charge of actions linked to the generation and demonstration of value, the adoption of technological innovations and actions that promote and develop the use of solutions.
• Coordinating the experts at his disposal to ensure Success Planning runs smoothly. 
• In charge of overall project delivery quality, including account performance monitoring. 
• Identifying new usage development opportunities. 
• Ensuring that the CRM is updated throughout the life of the contract in a number of fields for which he/she is responsible, in particular health score and account plan monitoring.

Qualifications

• You have solid experience as a Customer Success Manager in the SaaS environment, ideally in the e-commerce space. 
• Proficient in Google Suite, Excel, Keynote (or PowerPoint), and preferably Tableau or another BI tool.
• With our HQ based in France, ability to work in a global team environment.
• You know how to lead difficult discussions, counter objections and manage escalations in customer projects. 
• You have the ability to conduct effective conversations with decision-makers and executives. 
• You demonstrate excellent communication and presentation skills. 
• You have a perfect command of project methodology, and know how to lead them to success.

Overall, a team player mindset is essential to work in collaboration with other Customer Success project managers

Additional Information

• Contract: permanent contract, full-time
• Compensation : $75k-$85k fixed + $10k commission
• Workplace: Boston, MA ideally, since that's where iAdvize's US office is based in downtown Boston. However, this position is open to full-remote from the US territory. 
• Start date: as soon as possible
• US Employment Visa required. We do not accept F1, J1, M1. We can accept OPT with one-year duration.

Joining iAdvize means...

• Participating in the development of an ambitious, international and dynamic French scale-up.
• Joining a group of new recruits, and taking part in a week-long onboarding program to learn about our product, strategy, market and sales techniques.
• Working in an agile environment, where you'll be able to contribute with your own ideas.

iAdvize is committed to the diversity of its teams and practices a strict policy of non-discrimination in recruitment.

All your information will be kept confidential according to EEO guidelines.