Adobe Workfront - Customer Success Manager

As our Customer Success Manager, you will...

Be Accountable and Responsible 

• Collaborate with colleagues to plan, schedule, and develop tailored Adobe Workfront training solutions
• Coordinate a dynamic team for a rotating schedule of training facilitators
• Assist in planning and scheduling client sessions, fostering strong relationships
• Drive Train the Trainer and End User programs, recommending improvements for top-notch training
• Align training strategies with client leaders to boost end-user adoption and knowledge transfer
• Develop an in-depth understanding of vendor products and update training content with SMEs
• Collect and analyze trainee feedback for continuous improvement in learning effectiveness
• Apply change management best practices to ensure smooth client deployment
• Engage clients post-implementation with additional training and support
• Manage support team for efficient reporting and execution of client requests
• Resolve ongoing issues and address client concerns with persistence and resourcefulness
• Review customer metrics to identify trends and proactively mitigate potential risks
• Contribute growth ideas during cross-functional account planning for managed services
• Deliver exceptional customer experiences through proactive communication and resource coordination
• Stay current with related technology, articulating business value clearly to clients

These are the qualifications we're looking for 

• 5-7 years of Adobe Workfront experience as a system admin and/or implementation consultant
• Bachelor's degree preferred, or equivalent work experience
• Rapid formulation of custom training programs based on implementation team handoffs
• Experience defining and executing innovative training tools and approaches for Workfront solutions
• Proficient in building, interpreting, and communicating performance metrics to senior leadership
• Passion for driving Customer Success and measurable outcomes
• Strong consulting skills and a proven track record as a trusted advisor
• Ability to prioritize and multitask effectively in a fast-paced environment
• Thorough understanding of technical, complex products
• Exceptional interpersonal, written, and presentation skills
• Detail-oriented with the ability to manage multiple projects on tight timelines

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