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Form of work
SalarySUMMARY:
This position will provide support to the sales team by assisting with order follow-up, sales order entry, assisting customers with service requests and all other support functions.
KEY RESPONSIBILITIES:
Customer Service Responsibilities:
o Answer phones and route to appropriate team member.
o Enter bids and orders into computer system as needed by customers or salespeople.
o Create customer wish lists in Microsoft Word or retail website.
o Monitor open orders including calling factories for shipping updates.
o Track and communicate order status updates to customers.
o Ensure high customer service standards are met.
Sales Assistant Responsibilities:
o Sell fixture parts, light bulbs, lamp repair and lampshades.
o When requested, sell lighting and decorative hardware solutions to showroom customers.
o Establish, develop & maintain excellent relationships with all existing & prospective customers.
o Process orders accurately and efficiently.
ADDITIONAL RESPONSIBILITIES:
- Provide backup to the operator.
- Effectively communicate with customers and co-workers through queues, email, phone, voicemail and thank you cards in a timely matter.
- Develop product knowledge through self-study, online courses and vendor training, keep current with industry trends.
- Work respectfully with the team in a positive environment.
- All other duties and responsibilities as assigned.
EDUCATION AND EXPERIENCE:
- A minimum of two (2) years customer service experience.
- Previous sales or design experience is preferred.
- Experience with electrical products, lighting and/or decorative hardware helpful.
KNOWLEDGE, SKILLS AND ABILITIES:
- Excellent verbal and written communication skills.
- Excellent active listening skills.
- Excellent problem-solving skills.
- Ability to build effective relationships based on trust, respect and collaboration with all levels and functions of an organization.
- Ability to provide a positive and professional image of the company to customers, vendors and co-workers.
- Ability to anticipate customers’ needs, respond with a sense of urgency and deliver excellent customer service.
- Ability to operate or to quickly learn computer systems and applications.
- Ability to work well in a team environment, collaborate on projects and work independently.
PHYSICAL REQUIREMENTS:
- Prolonged periods of standing and walking
- Ability to lift 10-20 pounds.
GROSS ELECTRIC VALUES:
Acts as a role model and consistently embody the Gross Electric values:
· Customer-Focused – Provide an experience that inspires our customers to refer us.
· Integrity & Honesty – Act with integrity, honestly, and ethically in all communications and interactions.
· Respect of Others – Treat everyone with respect in all communications and interactions.
· Strive for Excellence – Strive to consistently achieve excellence in all we do.
· Foster Teamwork – Have a team and family spirit, work collaboratively and be accountable to one another, the company, and the community.
· Embrace Change/Adaptability – Seek new opportunities to be agile in a changing market, react positively to change.
Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
Job Type: Full-time
Pay: $17.00 - $19.00 per hour
Expected hours: 8 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Weekly day range:
- Monday to Friday
- Rotating weekends
- Weekends as needed
Experience:
- Customer Service: 2 years (Required)
- Sales: 2 years (Preferred)
Work Location: In person
