Address
Form of work
SalaryIMPORTANT: MUST BE FLEXIBLE TO WORK ANY HOURS BETWEEN 8AM - 8PM, including weekends and holidays as this is a 24/7 operation.
Overview
- Supervise and lead a team of call center representatives
- Monitor and evaluate team performance to ensure quality customer service
- Provide coaching and feedback to team members to improve performance
- Handle escalated customer inquiries and resolve issues in a timely manner
- Analyze call center data and generate reports on team performance metrics
- Collaborate with other departments to improve processes and customer satisfaction
Experience
- Minimum of 2 years of experience in a call center environment
- Proven experience in sales or customer service
- Strong leadership skills with the ability to motivate and inspire a team
- Excellent communication skills, both verbal and written, in English and Spanish
- Ability to analyze data and make informed decisions to drive performance improvements
- Proficient in project management techniques and tools
- Multilingual skills are a plus
We offer competitive pay, benefits, and opportunities for career growth. If you are a motivated leader with excellent communication skills and a passion for delivering exceptional customer service, we want to hear from you!
Please note that only qualified candidates will be contacted for an interview. css_spon
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Vision insurance
Schedule:
- Holidays
- Weekends as needed
Work Location: In person
