Customer Service Supervisor (Project Quotations)

Company Description
Summit Electric Supply is an electrical distributor keeping current with innovative changes in the way our world is powered. With over 40 years of continuous growth in a $110 billion industry, you can count on Summit's stability. Summit will provide the tools you need, along with your commitment to Customer Service and drive to excel, to have a successful career in electrical supply distribution.
Job Description
Role Summary: This position is responsible for supervising quotations specialists as well as working as a functional member of the quotations team by providing pricing from our vendors for the Service Center's new quotes, existing projects, and opportunities from the outside sales team. The successful candidate will work closely with their team and their customers by creating a Bill of Material from a blueprint or working with a customer to suggest products on design-build projects.
Essential Job Functions:

• Provide supervision and mentoring to the Project Quotations Specialists in conjunction with the Operations Manager
• Provide customers with complete, comprehensive, competitive and accurate Project Quotations
• Assists customers in person, over the phone or internet with Summit product questions, quotations and orders
• Pays close attention to detail to insure quote accuracy
• Discretionary authority is used to determine and provide customers product pricing, negotiate pricing with suppliers, purchase materials specific to customer orders and maintain service standards
• Partner with CSRs and service center leaders or other Summit associates as needed to maintain levels of excellence throughout Summit
• Build and maintain customer relationships

Qualifications
Required Qualifications and Experience:

• 3-5 years Customer Service experience in the electrical distribution industry
• Experience handling the complete quotations process
• Extensive knowledge of lighting, lamps, and related products
• Strong Customer Service orientation
• Excellent interpersonal and communication skills, oral and written
• Time management - strong ability to organize and manage multiple priorities
• Flexibility - ability to effectively adapt to change

Beneficial Skills and Experience:

• Previous successful experience in SAP
• Completion of EPEC Gold program
• Knowledge and understanding of local market
• Relationships with local reps

Physical Challenges:

• Consistent sitting for hours at a time.
• Consistent use of keyboard and mouse.
• Must be able to lift 5 pounds on a regular and consistent basis.
• Ability to climb stairs on occasion.
• Majority of job is located inside office during regular office hours of operation.
• Some travel required.

Additional Information
Not sure yet if this is the right position for you? Contact a recruiter for more information about the position and how you can jump start your career in a dynamic, growing industry today!
Be a part of the Summit Electric family with room to grow and excel!
Not sure if this position is right for you? Click here to submit your information to our recruiting team.
Summit is an equal opportunity employer. We are committed to diversity and inclusivity in all stages of employment including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training. We assess candidates based on skill, experience, and alignment with Summit's mission and vision, regardless of race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, pregnancy, age and veteran or disability status.