Water Utility Customer Service & Billing Supervisor

Job description

Water UtilityCustomer Service & Billing Supervisor Job Description

Precision Utility LLC is looking for a team oriented minded and experienced Water UtilityCustomer Service & Billing Supervisor to work in our Greater Houston Call Center for a thriving Texas Based Water Utility Operations Company experiencing significant growth. Our water billing software is AVR & Starnik. We have two call centers, Houston (4 people) & Huntsville (1 person), and have a team of 5 combined Customer Service Representatives both English and bilingual speaking in both locations. The Supervisor will oversee both locations and all 4 CSRs. The ideal candidate have previous Water Utility call center and supervisory experience.

Responsibilities and Duties

Meter reading, billing, collection, Customer Service, dispatch, costing out jobs, client billing, general correspondence, phone systems, answering and security service point of contact, work well with team members, perform graciously and diplomatically during peak demand, and be able to participate in group think.

Job Type: Full-time

Pay: $56,636.00 - $60,112.00 per year

Benefits:

• 401(k)
• 401(k) matching
• AD&D insurance
• Dental insurance
• Disability insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Experience level:

• 5 years

Schedule:

• 8 hour shift
• On call
• Weekends as needed

Supplemental pay types:

• Yearly bonus

Ability to Relocate:

• Houston, TX 77049: Relocate before starting work (Required)

Work Location: In person