Customer Service Supervisor

Customer Service Supersvisor - Corporate - Call Center

The Customer Service Supervisor will oversee and assist Customer Service employees in the performance of their job duties such as responding to customer inquiries and resolving issues. We are currently seeking a highly organized Customer Service Supervisor with great attention to detail and a willingness to learn. The Customer Service Supervisor is a natural problem-solver, able to work independently, and proactively seeks out projects to assist their team.

Supervisory Responsibilities:

• The Supervisor will be assigned Customer Service team members to develop and coach
• The Supervisor will oversee daily financial reconciliation of the department including Payment posting, refunds, chargebacks, overages, and loan modifications
• The Supervisor will work closely with peers, assisting in colletion talk offs, but also in close relation with the Department Manager
• The Supervisor is ultimately responsible for delivering an exceptional service experience to every internal and external customer
• Hires entry-level to experienced Customer Service employees
• Trains new employees in the company’s Customer Service policies, procedures, and best practices
• Organizes and oversees the schedules and work of assigned staff
• Conducts performance and termination of employees as needed and in accordance with company policy
• Ensured Customer Service representatives are following company guidelines particularly related to quality of service
• Monitors, reviews calls and/or other correspondence between representatives and customers
• Ensures that representatives are informed about changes to company services and/or policies
• Collects data prepares reports on customers complaints and inquiries.
• Prepares monthly reports summarizing the assigned Customer Service team’s performance.
• Prepares knowledge-based documents such as summaries and responses to frequently asked questions
• Identifies opportunities to update or improve Customer Service procedures and makes recommendations to the Operations Manager or other appropriate staff.

Requirements:

• Minimum of 2+ years of relevant leadership experience in a fast-paced call center environment
• 5+ years’ experience in Customer Service
• Must have Collections Experience
• Has a strong sense of urgency, attention to detail, creative problem solving and sound decision-making skills that align with strategic initiatives.
• Effective delegation and validation and the ability to efficiently execute daily priorities
• Ability to work a flexible schedule including every other Saturday
• Ability to use appropriate analysis, judgment and logic problem solving
• Demonstrate time management and multitasking skills
• Must be patient, flexible, dependable and have an outstanding attendance record
• Ability to handle sensitive information with the highest degree of integrity and
• confidentiality
• Competent in Microsoft Office applications, especially Excel
• Ability to work in a fast-paced environment

Education:

• High school or equivalent experience (Required)

Location: In person - Corporate Office

Job Type: Full-time

Work Schedule:

• 8 hour shift
• Day shift
• Monday to Friday & Every other Saturday
• Overtime

Salary: $55,000.00 - $60,000.00 Salary Base per year (Depending On Experience)

Supplemental pay types: Yearly Bonus

Benefits:

We are proud to offer an exceptional range of perks to our employees. Our comprehensive benefits package includes Health, Life, Dental, and Vision Insurance, as well as a 401k plan. Additionally, we provide paid holidays and personal time off (PTO) to support work-life balance and personal well-being.

Perks:

At MEI, we prioritize the health and convenience of our employees. That's why we offer TeleDoc, a service that grants our staff 24/7 access to medical professionals. With TeleDoc, employees can obtain prescriptions, receive medical guidance, and consult with doctors over the phone, eliminating the need for physical doctor visits in many cases.

Furthermore, we understand the importance of maintaining an active and healthy lifestyle. That's why we provide a fully equipped onsite gym for our employees. Our corporate gym encourages physical well-being and promotes a healthy work-life balance.

About Us

MEI Group is a privately owned group of companies based in the Dallas-Ft. Worth (DFW) region. With a dedicated workforce of over 300 talented individuals, we have been successfully operating since 1992, serving as a pillar of expertise and excellence in our industry. Throughout our extensive history, we have built a solid reputation for our unwavering commitment to quality and expertise. The MEI Group consists of a total of 10 dealerships that operate under the buy here pay here model. This means that customers have the advantage of purchasing their vehicles directly from us and obtaining financing in-house. With our integrated approach, we aim to simplify the car-buying experience and offer flexible financing solutions to meet the needs of our valued customers. MEI Finance is the provider of in-house financing for the MEI Group. With our specialized financing services, customers have the convenience of obtaining financing directly through MEI Finance when purchasing vehicles from any of our locations. By offering in-house financing, we aim to streamline the financing process and provide tailored solutions that meet the unique needs of our customers.

Join the MEI team and enjoy the benefits of working with a reputable company that values its employees' health, well-being, and work-life balance!