Customer Service Specialist - Center For Service

This is where you save and sustain lives
At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.
Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.
Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.
Join us at the intersection of saving and sustaining lives- where your purpose accelerates our mission.
Your role at Baxter
This is where you can make a positive impact on essential hospital and renal products and services. You will speak with the customers whose lives are saved and sustained by Baxter products.
WHAT WE OFFER FROM DAY 1:

• Paid Time Off and Paid Holidays
• Medical, Dental, Disability and Life Insurance coverage
• Vision and Voluntary Benefits
• Paid Parental Leave
• Retirement Savings Plan
• Employee Stock Purchase Program
• Flexible Health Care Spending Accounts
• Educational Assistance Plan

Your team
Baxter International Inc. provides a broad portfolio of essential renal and hospital products, including home, acute and in-center dialysis; sterile IV solutions; infusion systems and devices; parenteral nutrition; biosurgery products and anesthetics; and pharmacy automation, software and services. The company's global footprint and the critical nature of its products and services play a key role in expanding access to healthcare in emerging and developed countries. Baxter's employees worldwide are building upon the company's rich heritage of medical breakthroughs to advance the next generation of healthcare innovations that enable patient care.
What you'll be doing

• Accountable for providing superior service to all external customers, patients, and Baxter team members.
• Responsible for managing aspects of prescription processing and/or order fulfillment for Baxter's Hospital Products and/or Renal businesses and/or Surgical Care businesses through answering calls from a toll-free number and other non-phone related activities (fax, email, chat, etc.).
• Handles general inquiries, customer correspondences, and exceptions as required.
• Responsible for providing accurate, responsive, and efficient placement of orders, backorder fulfillment, resolution of shipping discrepancies, customer returns, customer inquiries, and other customer requests.
• Required to balance service and cost for the supply chain organization while meeting or exceeding key performance indicators.
• Responsible for documenting service failures that impact the customer and the organization.
• Collaboration with the following departments: Product Information, Distribution Centers, Planning and Deployment, Credit and Collections, Customer Master, sales representatives, Marketing and others.
• Expedite product availability and manage the release of back orders. May monitor reorder points and initiate action to replenish stock. Works with the customer to determine needed quantities and frequency of delivery of product.
• Other duties as assigned.

What you'll bring

• High school diploma/GED required; Bachelor's Degree is preferred.
• Effectively prioritize multiple tasks.
• Strong verbal and written communication skills are required.
• Expertise in working in the Microsoft applications and must have an aptitude for working in web-based applications.
• Demonstrate an ability to provide customers with superior service and a high level of satisfaction.
• Demonstrate strong interpersonal skills, ability to work in a team environment, attention to detail, and excellent problem resolution skills.
• Ability to work remotely using a high speed wired internet connection.
• JD Edwards system knowledge, a plus.
• Must be flexible to cover a shift (8-10 hours) during the Customer Service hours of operation which are 7:00 am to 6:00 pm CST, Monday through Friday.

Baxter plans to spin off our ~$5B Kidney Care segment into an independent, publicly traded company. The new standalone entity will leverage our nearly 70-year legacy in acute therapies and home and in-center dialysis to provide best-in-class care to the people we serve. With its own investment priorities and enhanced management focus, the company will be better positioned to pursue growth opportunities and invest in innovation. We will build on our leadership in the kidney care space, fueled by our steadfast focus on innovation, our passion for patients and their families and our expertise in operational excellence.
This is where you can make an impact.
We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated base salary for this position is $41,600 to $57,200 annually. The estimated range is meant to reflect an anticipated salary range for the position. We may pay more or less than of the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based on upon location, skills and expertise, experience, and other relevant factors. For questions about this, our pay philosophy, and available benefits, please speak to the recruiter if you decide to apply and are selected for an interview.
The successful candidate for this job may be required to verify that he or she has been vaccinated against COVID-19, subject to reasonable accommodations for individuals with medical conditions or religious beliefs that prevent vaccination, and in accordance with applicable law.
Equal Employment Opportunity
Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.
EEO is the Law
EEO is the law - Poster Supplement
Pay Transparency Policy
Reasonable Accommodations
Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.
Recruitment Fraud Notice
Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.