Customer Service Specialist

Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.

At Great American, we value diversity and recognize the benefits gained when people from different cultures, backgrounds and experiences work collaboratively to achieve business results. We are intentionally focused on fostering an inclusive culture and know valuing diversity is an essential leadership quality. Our goal is to create a workplace where all employees feel included, empowered and enabled to perform at their best.

Positions We Are Filling: We are hiring Customer Service Representative.

Where: Our Bellevue, Washington office is just off I-90 in Eastgate, with free employee parking and close bus service.

Schedule: Full-Time. Typically, full time is Monday through Friday, 8 hours per day.

Shift: 8:30 a.m. to 5:00 p.m.

Benefits Include:

• Competitive pay rates
• Medical, dental, and vision plans (must be full time)
• Excellent 401(k) plan
• 19 days of paid time off accrued in 2024, plus 8 paid holidays per year (must be full time)
• Employee wellness programs and more

In our Contact Center, you will:

• Receive inbound phone calls from customers, answer their questions, and help solve problems
• Make outbound phone calls to insurance agents and brokers to confirm information
• Respond to correspondence and information requests by e-mail
• Perform data entry of information into our insurance-tracking database
• Gain product knowledge so you can talk about product features
• Perform other duties as assigned
• Note: You will not make outbound sales calls – this is a Customer Service position

Experience: New to Customer Service and insurance? That’s okay! We offer paid training. If you already have customer-service experience, you may earn a higher hourly rate.

We Are Looking for: Great communication skills, a positive attitude, and an interest in learning how to provide excellent Customer Service.

Requirements:

• Good typing skills: 40+ words per minute – if you are not sure of your typing level, we can test you and provide guidance on improving your typing skills
• High School Diploma or equivalent

Business Unit:

Salary Range:

Benefits:

We offer competitive healthcare, retirement, and paid time off benefits for full-time and part-time benefit eligible employees.