Customer Service Specialist

NinjaHoldings is looking to add exceptionally talented, bright, and driven Customer Service Specialists to our team. This position is responsible for guiding an applicant through the loan approval process and support the day-to-day operations of a customer's loan life-cycle. The Customer Service Specialist must demonstrate a strong Customer Service acumen, the ability to multi-task on the phone and computer at the same time, and be able to support applicants of new, existing or refinanced loans. Your attention to detail and ability to multi-task are critical to be able to succeed in this role.

As a Customer Service Specialist your primary responsibility is to take care of our customers and / or our prospective customers by handling their inquiries of all types. Our Customer Service Specialists handle inquiries through a variety of different channels whether it's via phone calls (inbound and outbound), e-mails, or instant messages. You must possess excellent written and verbal communication skills, a strong familiarity with Google docs, and Gmail, and excellent typing skills. Your ability to multi-task and work well under pressure will lead to great success on this exciting team. We are located in Spring Grove making for an easy commute and offer work-from-home opportunities as appropriate.

Key Responsibilities:

• Drive business through excellent Customer Service at every step of the lending process.
• Build relationships via the phone and electronic communication (email/text/online chat)
• Call on pending loan applications to help convert into customers
• Review and evaluate client's financial documents and research financial history
• Identify process bottlenecks, inefficiencies and suggest improvements
• Uphold compliance with Company policies and procedures, as well as local, state, and federal laws and regulation

Requirements:

• Associate's Degree OR equivalent experience 3 + years experience in Customer Service
• Comfortable being on the phone using a headset all day, able to demonstrate an understanding of what it's like to work in an environment handling many customer contacts on a daily basis thru various media streams
• Knowledge about or experience with Google Suite products
• Team player, willing to help out in all situations
• Demonstrated ability to multi-task extensively, excellent attention to detail
• Must be able to work 8:30-5:00 No Weekends
• Excellent listener, quick learner, and able to handle ambiguity and constant change Ability to communicate professionally, with maturity and self confidence
• Patience with dealing with customers that are slower to learn new technologies
• Must have a strong at home internet connection

Desirable Skills:

• Call center experience
• Consumer financial sales experience Underwriting/processing experience
• Bilingual (English/Spanish)
• Experience in a remote work environment
• The willingness to take on new tasks and broaden scope of responsibilities
• Must be at least 18 years of age

Benefits:

• Medical, Dental, Vision, Life, 401K, PTO
• Casual dress policy (jeans, sandals, etc)
• Work-From-Home opportunities available based on performance
• Monthly Bonuses based on performance