Customer Service Specialist

Expanding our current location!!

Windermere Collision Center is the Orlando area's premier collision business for electric vehicles. We are certified with Tesla, Rivian, Lucid, and many other brands. Our wildly important goals include delivering an excellent quality product, providing an excellent Customer Service, being very predictable, and that all of our employees have a good day.

A successful Customer Service Specialist MUST possess exceptional interpersonal skills. She/He must be able to perform multiple tasks at once and must have an outgoing personality with expertise at developing relationships (i.e., a "people person").

Requirements:

• Experience answering telephone, communicating with customers thru email and text message
• The ability to screen and direct telephone calls in a courteous, helpful manner
• Basic computer skills and familiarity with document scanning
• Excellent Customer Service skills
• A professional appearance and demeanor
• The ability to multi-task
• Prepare invoices and associated paperwork.
• Carry out general Customer Service representative duties
• Ensure all telephone enquiries and bookings are answered in a courteous, helpful and professional manner.
• Outgoing personality with expertise at developing relationships (i.e., a “people person")
• Excellent follow-up skills
• Basic MS Office knowledge; computer software and internet proficiency
• Excellent appearance, verbal/written communication, strong negotiation and presentation skills
• History of success and tenure in previous work experience

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• No experience needed

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• In-person
• Office

Education:

• High school or equivalent (Preferred)

Work Location: In person