Customer Service Specialist

TITLE: Customer Service Specialist

REPORTS TO: Customer Service Supervisor, Harken Safety & Rescue

BASED AT: Harken, Pewaukee, WI, USA

STATUS: 1st shift, Non-Exempt, Full-Time

KEY RESPONSIBILITIES:

• Answer phones and respond to customer emails
• Manage and process customer orders, in a timely manner, including but not limited to: scheduling ship dates, consolidating orders and confirming payment methods. Work with Material Control to assess order needs and viability
• Provide sales quotes, order confirmations, lead times, product issues, shipping delays or backorder information to customers
• Respond to customer inquiries and feedback regarding products, services, delivery dates and pricing, forward questions to a relevant team member as necessary.

· Regularly managing release of orders and working with production on product needs and availability movement along with shipping and logistics on shipping processes

· Process and register students for training classes online and monitor payments

· Other duties as assigned

POSITION REQUIREMENTS:

• A high school diploma or General Education Degree (GED) is required. An associate’s degree and a minimum of two years’ experience as an office administrator preferred.
• Manage a high volume of transactions while maintaining superior attention to detail

· Excellent problem-solving skills, attention to detail, and ability to prioritize multiple assignments
to meet deadlines and goals despite unexpected setbacks, obstacles or time constraints

· Ability to use standard office equipment

· Computer proficiency in Microsoft Office Suite programs, i.e. Word, Excel, Outlook, Power Point, Publisher

· Ability to add, sub-tract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals

· While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit; use hands to finger, feel or handle objects, tools or controls; and reach with hands or arms. The employee is occasionally required to stand and walk; climb or balance; and stoop, kneel, crouch and crawl. Must be able to walk or stand on concrete for up to 4 hours at a time

· Must be able to lift 50 pounds without assistance

· Specific vision abilities required by this job include close and distance vision; color vision; peripheral vision; depth perception and the ability to focus

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all qualifications, responsibilities, duties or skills required.

APPLICATION REQUIREMENTS:

Submit your resume via email to: jobs@harken.com

Harken is an equal opportunity employer

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• Day shift
• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Work Location: In person