Customer Experience Specialist (Customer Service)

What Brewer has to offer:

1. Stability –We celebrated our 75th anniversary in 2022 and continue to grow year over year.

2. Helping Healers Heal –We are in the medical industry and take great pride in assembling products that promote the health and safety of both patients and medical practitioners.

3. Benefits Above Benchmark – we subsidize 80% of the premiums on our medical plans for employees. Brewer pays 100% of premiums for each full-time employee’s group term life insurance and both short-term and long-term disability benefits.

4. Culture – you are at work as much as you are at home, so it is essential to enjoy the people around you. Our values are Learning, Integrity, Innovation, and Collaboration and we focus on candidates that demonstrate these values. We encourage our employees to grow in their roles and take great pride when they step out of their comfort zone and raise their hand to something new.

5. Work Hard Play Hard Environment – Our customers always come first so we make sure the work gets done, but we also like to have some fun along the way! Examples: Annual Kickball/Cookout, holiday party, charity fundraisers, March Dart Madness tournament and that is just the beginning!

Position Summary:

Customer advocate, balancing the needs of the customer with the needs of the company. First of two levels with room for growth and expanded responsibilities within the department, supported by the Customer Experience Specialist staff and Management.

Major Responsibilities: (other duties as assigned)

• Deliver a consistently high level of service to our customers through continuous learning, problem solving, best practice identification and process improvements.
• Enter customer orders within established goals for timeliness and accuracy.
• Work cross-functionally to manage orders and customer requests through full order and product lifecycle.
• Develop in-depth product knowledge to help customers with questions, troubleshooting and technical support.
• Establish goals collaboratively with management for consistent focus on knowledge enhancement, developing skills and adding value for our customers and the business.
• Other duties as assigned.

An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.

Competencies:

• Able to balance the needs of the customer with the needs of the company.
• Excellent, professional communication skills – oral and written.
• Ability to analyze moderately complex situations and apply a problem-solving mentality to resolve customer/company issues.
• Building collaborative relationships.
• Strong sense of urgency.
• Results orientation.
• Willingness to learn, expand your skill sets, and adopt new technologies and processes.

Qualifications:

• High school diploma required, an Associates or higher level of education preferred.
• Experience in a Customer Service, manufacturing environment is valued for this role.
• Computer skills including order entry/backlog management in ERP system, Microsoft Word, Excel, and Teams.
• Demonstrate Brewer’s core values of Learning, Innovation, Integrity, and Collaboration.

Physical / Mental Demands:

• Sedentary work. Lifting up to 10 pounds occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.
• The worker is not substantially exposed to adverse environmental conditions.
• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

The mental and physical requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this position.

Working Environment:

Office

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Application Question(s):

• What is your minimum pay requirement?

Ability to Relocate:

• Menomonee Falls, WI 53051: Relocate before starting work (Required)

Work Location: In person