Customer Service Representative/Data Entry

CUSTOMER SERVICE REPRESENTATIVE

LIVES DEPEND ON US!

Since 1993, Evenlite Inc. has designed, manufactured, and marketed a full range of emergency lighting products to discerning customers all over the world. Beginning with our patented use of LED (light-emitting diode) technology, Evenlite has continued to lead the market with innovative products that deliver unparalleled performance and a sophisticated aesthetic.

We have proven ourselves as the choice of leading architects, acting as the preferred manufacturer on such prestigious projects as Frank Gehry’s Disney Concert Hall and Santiago Calatrava’s Milwaukee Art Museum. On all projects we strive to utilize products that meet and exceed life safety standards while preserving the designers’ architectural visions.

What We Need:

We're searching for a new member to round out our fantastic Customer Service team. If you're motivated, detail oriented and reliable, please submit your resume for consideration. We offer great benefits too.

Position Duties and Requirements:

· Support customers by answering product and service questions; provide pricing and alternate suggestions about other products and services.

· Establish customer accounts, accept and process orders, and calculate commissions.

· Maintain customer records, update account information, and file documentation.

· Process sales orders, work orders, picking sheets, and invoicing.

· Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution, and expediting corrective action. Follow up to assure resolution and customer satisfaction.

· Maintain accounts by processing customer adjustments.

· Prepares product or service reports by collecting and analyzing customer information.

· Contributes to team effort by accomplishing related results as needed.

Behavior/Talents:

· The ability to communicate with customers in a professional, articulate manner.

· Quality and detail oriented.

· Excellent telephone skills and capability to deal with customers on a technical and non-technical level.

· Resourceful, organized and professional in demeanor. Conflict resolution skills and analytical skills.

· Capable of achieving results in a self-directed, self-motivated, workplace.

Education/Experience:

· Three to five years of experience in a commercial/institutional products environment with familiarity dealing with manufacturer’s representatives and end users is desirable and preferred.

· Good Microsoft Excel and Word, data entry, and analytical skills.

Job Type: Full-time

Pay: $45,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Customer Support & Client Services Occupations: 2 years (Required)

Ability to Relocate:

• Feasterville Trevose, PA 19053: Relocate before starting work (Required)

Work Location: In person