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Form of work
SalaryAbout us
We are professional, agile and inclusive.
Our work environment includes:
- Modern office setting
```Duties:```
- Provide exceptional Customer Service to clients via phone, email, and chat
- Answer customer inquiries and resolve issues in a timely and professional manner
- Upsell products and services to customers when appropriate
- Conduct outbound calls to follow up on customer inquiries or to promote new products or services
- Maintain accurate and detailed customer records
- Collaborate with other team members to ensure customer satisfaction
- Analyze customer feedback and provide suggestions for improvement
```Requirements:```
- Fluent in English and Spanish (multilingual skills preferred)
- Excellent communication skills, both verbal and written
- Strong phone etiquette and active listening skills
- Previous experience in Customer Service or sales is a plus
- Ability to analyze customer needs and provide appropriate solutions
- Proficient in using computer systems and software applications
As a Customer Service Representative, you will be responsible for providing exceptional service to our clients. You will communicate with customers via phone, email, and chat to address their inquiries, resolve any issues they may have, and ensure their overall satisfaction. Your ability to communicate effectively in English and Spanish will be crucial in providing support to our diverse customer base. Additionally, your strong phone etiquette, active listening skills, and ability to analyze customer needs will help you excel in this role. If you have previous experience in Customer Service or sales, it will be an advantage as you engage with customers and potentially upsell products or services. We value your input as you analyze customer feedback and provide suggestions for improvement. Join our team of dedicated professionals today!
Job Types: Full-time, Part-time, Seasonal
Pay: $12.00 - $17.00 per hour
Benefits:
- Flexible schedule
- On-the-job training
- Work from home
Experience level:
- 1 year
- No experience needed
- Under 1 year
Shift:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Night shift
- Overnight shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
- Call center
- Office
- Remote
Ability to Relocate:
- Remote: Relocate before starting work (Required)
Work Location: Remote
