Customer Service Representative

At Black Clover, we pride ourselves on providing exceptional service to our customers. We are a dynamic and rapidly growing premium apparel company committed to delivering top-notch solutions to meet our customers' needs. As we expand our operations, we are seeking a dedicated Phone-based Customer Service Specialist to join our team.

Black Clover is a premium lifestyle apparel company. Our vision is rooted in living life to the fullest. We simply call it “Live Lucky!” After over 13 years of business our brand has spread throughout the globe and is only continuing to grow. We are one of the fastest growing companies in America. Come experience the thrill and join our Clover Nation team.

As a Phone-based Customer Service Representative, you will be the first point of contact for our valued customers. You will play a crucial role in providing excellent customer support and ensuring a positive experience for every interaction. This role requires a combination of strong communication skills, empathy, and problem-solving abilities to address inquiries, resolve issues, and exceed customer expectations.

Customer Service Representative Responsibilities:

• Handle inbound calls from customers regarding product inquiries, orders, billing, and general assistance.
• Listen attentively to customer concerns, troubleshoot problems, and provide timely and effective solutions.
• Maintain a high level of professionalism and empathy in all interactions to ensure customer satisfaction.
• Accurately document customer interactions and update relevant databases with pertinent information.
• Collaborate with other team members and departments to escalate and resolve complex issues when necessary.
• Follow established procedures and guidelines to ensure consistency and efficiency in Customer Service delivery.
• Continuously strive to improve Customer Service processes and contribute ideas for enhancing the overall customer experience.

Customer Service Representative Qualifications:

• One year of experience in Customer Service or a related field.
• Excellent verbal communication skills and a clear, professional phone manner.
• Strong active listening skills and the ability to empathize with customers' concerns.
• Effective problem-solving abilities and the capacity to think quickly on your feet.
• Computer proficiency.
• Ability to work collaboratively in a team environment while also being able to independently manage tasks.
• Flexibility to adapt to changing priorities.

Job Type: Full-time

Pay: From $17.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Application Question(s):

• You understand that this is an in-office position and daily attendance at our corporate office is required Monday through Friday? Please type "Yes" to acknowledge.
• Does the hourly pay of $17.00 fit what you are looking for?

Ability to Relocate:

• Draper, UT 84020: Relocate before starting work (Required)

Work Location: In person