Customer Service Representative

Steelite International is seeking a Customer Service Representative to become an integral part of our team! This is not call center position.

This is not a remote position.

• Do you ever wonder where a restaurant purchases the beautiful tableware? Could be from Steelite International...
• We are not in the steel industry. View our products at us.steelite.com
• Come be a key ingredient of #theartofpresentationCheers to a new year and to starting a new career with Steelite International!

What will I do as a Customer Service Specialist?

• Receiving orders from customers
• Entry of orders
• Performing various administrative duties to assure proper placement of customer orders
• Validating all information on the order including complicated pricing schemes
• Acting as the customer advocate in coordinating stock availability with customer need
• Ensure attention to the details
• Communication with customers, reps, logistics personnel, and other stakeholders
• Manage the complete administrative aspect of customer accounts

What are the qualifications and skills?

• Associate degree or equivalent education and experience -- preferred
• Prior Customer Service experience
• Must possess excellent data integration skills using the entire Microsoft Office Suite
• Must be able handle spikes in job demands

Beyond the pay - what benefits & perks does Steelite International offer?

• Medical: 3 plan options for you to select; pick which plan is best for you and your individual needs!
• Pet Insurance: Steelite understands your furry (or not so furry) family members are as important as any other family member... so we added this NEW benefit!
• Vision: You will want sharp vision to see all the beautiful details of the gorgeous tabletop items created by our extremely talented team.
• Dental: Will need your choppers to enjoy the treats at employee appreciation lunches!
• Life Insurance: We want to help you lookout for your family, so Steelite offers a company paid group plan insuring you and your qualifying dependents.
• Short- & Long-Term Disability: Ensuring your security if you become ill by providing company paid disability insurance.
• Flexible Spending Accounts- Medical & Dependent Care: We want to help you save money!
• Vacation/Floating Holidays/Paid Time Off: We appreciate our hard-working team members and deserve time off.
• 9 Paid Holidays: We encourage you to have R&R over the holidays… and we will pay you for it! 6 traditional holidays - New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving, & Christmas; 3 non-traditional holidays (love these!) - Day After Thanksgiving, Christmas Eve, & Good Friday
• 401K: Our team members have the ability to plan and save for retirement. Steelite offers an incredible 401K company match. Time to start dreaming of all of your retirement adventures!
• Employee Discounts: We want to you enjoy our products as much as we do!
• Free Parking: Have to be honest...no paid parking in the area. If you are paying for parking now - you can spend that money on something fun!
• Annual Holiday Party & Family Fun Day!
• Co-workers: Steelite team members are passionate about our products. If you see someone flipping a plate over in a restaurant to look at the logo, you mostly likely witnessed the passion of tabletop items by a Steelite team member!
• Advancement: Reach for the stars - we want you to grow in the Steelite family:)
• Downtown Youngtown Office: Oh my - so many marvelous happens in the works for the new office space, but so little internet space to share!

We are an equal opportunity employer and do not discriminate on the basis of characteristics protected by federal and state laws and regulations. These characteristics include, but are not limited to age, race, color, religion, sex, national origin, marital status, sexual orientation, veteran status or disability.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Application Question(s):

• This position is in-office and located in Youngstown, Ohio; are you located near Youngstown and ok with an in-office position?
• What are your salary expectations?
• What is a good phone number and email address to reach you?
• What is your experience with Excel?

Experience:

• Microsoft Excel: 2 years (Required)
• Customer service: 1 year (Required)

Work Location: In person