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Form of workAcadian Total Security, a division of Acadian Companies, is searching for a detail-oriented Customer Service Representative in our Mobile Monitoring Department to provide technical, statistical, and analytical support to the management staff and sales team.
Responsibilities:
- Assist sales team with contract generation for new customers and for add-on purchases (addendums) as needed
- Perform data entry and device registrations for new accounts
- Create, maintain, and resolve incoming technical and service ticket requests
- Assist sales team with onboarding new customers by hosting webinars and phone conferences to offer training on Mobile Monitoring hardware, software, and services
- Process, package, and ship equipment orders
- Generate purchase order requests, product ordering, and general inventory responsibilities
- Generate and customize reports to maximize customer utilization of our fleet management program
- Assist and train customers in setting up dashboard reports, key fleet metrics, and automated alerts in their databases
- Schedule and coordinate technician and subcontractors for service and installation appointments
- Prepare, maintain, and distribute departmental operations and sales reports
- Resolve Customer Service and technical support inquiries received via phone and email
- Assist the billing department to ensure proper documentation and accurate invoicing of work orders
Skills/Qualifications:
- High school diploma or equivalent
- Must demonstrate advanced proficiency in PC based systems including Microsoft Excel, & PowerPoint
- Ability to analyze data and recognize trends to make resolution recommendations
- Ability to work independently with minimal direct supervision & possess excellent decision making & interpersonal communication skills
- Valid LA Driver's License with a clear driving record
- Experience with Commercial & Governmental Bid Process a plus
- Experience with Fleet Management and/or Transportation Logistics a plus
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
