Why Aggreko? Here are some of the benefits and rewards.
- Hybrid Schedule available
- Annual bonus program tied to company and individual performance
- No cost medical plan option available
- Paid training programs
- Career growth opportunities and tuition reimbursement
- Safety-focused culture
- You will be based out of our New Iberia Administration Center
- Principal point of contact delivering an exceptional customer experience, through meeting and exceeding the defined standards
- Manage the client relationship throughout the life of the hire
- Proactively setting expectations and communicating any variations to the original order, including changing technical requirements, hire extensions and additional services
- Make ad-hoc decisions in the best interests of the customer
- Assist the customer with regards to new orders, post-order follow-up activities and in expediting the process
- Translate customer requirements across multiple systems as needed and ensure the operational teams are well versed in customer requirements
- Take ownership for all customer queries, breakdown, or complaints, liaising with the appropriate teams to ensure these are resolved promptly to the customers satisfaction
- Maintains high levels of customer satisfaction and positively impacts their feedback
- Answers inbound telephone calls, emails, and other channels and deals with them promptly and efficiently against agreed KPIs
We’re experts, which means you’ll have the following skills and experience:
- University Degree / Specialized Diploma / Vocational Training
- Driven by higher standards of excellence
- Customer Service experience in a business-to-business environment, preferably within a rental environment
- Excellent interpersonal skills and effective ability to communicate across all levels of the organization
- Experience with an ERP system, or customer relationship management (CRM) database, power user of Microsoft PowerPoint, Excel, Word, Teams, and other software programs
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Equal Opportunity Employer, including disability and veterans.