Customer Service Representative

Job Description

Allstate - Staci Boudreaux Agency is looking to add a Customer Service Representative to our team. You will have the option of working in either our Carencro or Lafayette location. Staci Boudreaux Agency has been in the Lafayette and Carencro area for 20 years and our agency is rapidly growing, with 3 locations serving Louisiana and Texas. We are committed to providing exceptional service and we are looking for a detail oriented CSR with excellent communication skills.

As a Customer Service Representative at our agency, you will be one of the first point of contacts for our clients, offering support, guidance, and solutions to their insurance inquiries. Your role is vital in ensuring the satisfaction and peace of mind of our valued customers.

If you are a customer-focused individual with a passion for assisting others and developing meaningful relationships, we invite you to join our team and be a part of our mission to provide top-tier insurance services. Come be a part of Allstate - Staci Boudreaux Agency and make a positive impact!

Salary: $25000.00 - $45000.00 per year

Benefits

Annual Base Salary Based on Experience

Paid Time Off (PTO)

Flexible Schedule

Mon-Fri Schedule

Retirement Plan

Evenings Off

Career Growth Opportunities

Hands on Training

Responsibilities

Client Assistance: Assist customers with inquiries and policy changes in professional and friendly manner.

Documentation: Maintain accurate records of customer interactions and transactions.

Product Knowledge: Stay informed about our insurance products and services to offer relevant information to customers.

Requirements

Excellent Communication: Strong verbal and written communication skills to interact effectively with customers and team members.

Customer Focus: A customer-centric approach to providing exceptional service and building positive relationships.

Problem-Solving Skills: Ability to think critically, analyze situations, and find solutions to customer issues.

Detail-Oriented: Strong attention to detail to accurately process transactions and maintain records.

Team Player: Collaborative attitude to work effectively with colleagues and contribute to a positive work environment.

Computer Proficiency: Basic knowledge of computer applications and comfort with learning new systems.

P&C Insurance license is preferred, but not required. You must be willing to obtain the license in 90 days. Training is provided and you will have the opportunity for growth into a Sales Agent role.

Company Description
Our Agency has two locations, one in Carencro, LA and one in Moss Bluff, LA specializing in Home, Life, and Auto insurance products. We care about our clients, and it shows in our results as we have achieved many awards since opening our doors. Our dedicated staff works incredibly well as a team and always put the customer first. Apply to our team today!