Customer Service Representative

We are an award-winning renowned business and communications firm with massive client-driven expansion goals for this year! We are seeking a dynamic Customer Service Representative to help catalyze the next stage in our growth. We value innovation and the fresh perspective our Customer Service Representative contributes in order to improve the consumer experience directly.

If you are looking for a fun and motivating career that provides the opportunity for professional experience and to be a valued contributor, look no further! As you excel in our Customer Service Representative role, you will be supported by our large management staff to enhance your professional portfolio. Our Customer Service Representative team does a remarkable job and makes every interaction memorable. As a Customer Service Representative, you will have the opportunity to build relationships with our clients, promote our services, and problem-solve issues that can turn someone's day around.

The responsibilities of a Customer Service Representative:

• Attend daily meetings in order to identify, develop and utilize comprehensive strategies to enhance the customer experience
• Highlight new services, promotions, and packages to customers in a professional manner
• Input client information into our system accurately, such as billing, address, full name, packages, and any other confidential information
• Report back to management on industry trends and relevant competitor insights to increase margins
• Drive client loyalty by developing genuine relationships, being empathetic in conversation, and assisting with any arising concerns

The requirements of a Customer Service Representative:

• High school diploma or GED
• General knowledge or experience in Customer Service or client services
• Ability to perform job functions with minimal supervision
• Ability to be a clear thinker who can remain calm in pressure situations and easily adapt to changing organizational needs
• Highly motivated for personal growth and advancement
• Demonstrate excellent team communication and interpersonal skills
• Ability to build relationships across all areas of the company

What’s in it for our Customer Service Representative?

• Holiday closures
• Diverse team
• Valuable knowledge and guidance from senior executives
• Open, diverse, and collaborative environment
• Traveling opportunities in and out of the US for top performers

Job Type: Full-time

Pay: $746.50 - $1,000.00 per week

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Work Location: In person