Customer Service Representative

About Us:

BBCO Insurance is a well-established insurance agency known for its commitment to providing top-tier insurance solutions to our clients. We are currently seeking an enthusiastic and driven individual to join our team as a. If you have a passion for problem solving, helping others, and finding unique solutions, this is the position for you.

This position will have a 90 day paid training period with the current personal lines retention manager to ensure a smooth transition into the role.

Requirements:

• Currently hold or willing to get Property & Casualty, Health & Life license: If you do not already have these licenses, we will support and guide you in obtaining them. You will have a ninety day window to obtain it.
• Communication Skills: Excellent interpersonal and communication skills to navigate tough conversations with empathy and professionalism.
• Organizational Prowess: Strong organizational and problem-solving abilities to manage diverse responsibilities.
• Positive attitude: A can-do attitude and a commitment to delivering exceptional Customer Service.
• Great listening and service skills: The ability to actively listen to address & manage clients concerns and needs.
• Eagerness to learn and grow: Stay updated on industry trends and continually improve your skills.
• Career mindset: A long-term commitment to a rewarding career in the insurance industry.
• Ability to work with a team: Collaborate effectively with our team to achieve shared goals and objectives.

Responsibilities:

• Policy Requoting & Retention: Proactively going over insurance policies, identifying and addressing cases where premium exceeds predetermined market thresholds.
• Customer Service Support: Handle overflow phone calls and walk-ins, providing exceptional Customer Service and support as needed.

At BBCO Insurance, we value our employees' well-being and offer a comprehensive benefits package:

• Sick Leave: Five sick days available immediately upon hire.
• Vacation Time: After a probation period of ninety days, enjoy 3 vacation days accrued during the first year, with time accrued from the first day of work.
• Retirement Plan: Benefit from a company-sponsored retirement plan with a 3% match, effective after the ninety day probation period.
• Holidays: We observe all major holidays, providing you with time to relax and recharge.

Salary: $32,000+ DOE

How to Apply:

If you meet the requirements and are excited about the opportunity to advance your career in the insurance industry, we'd love to hear from you. Please complete the indeed application & send your resume, cover letter, and two work references to careers@bbcoinsurance.com with the subject line "Personal Lines - Customer Service Representative."

Join our team at BBCO Insurance and embark on a fulfilling career in insurance. We look forward to meeting you and working together to help our clients secure their future.

Location: 312 Guilbeau Rd, Ste 4C, Lafayette, LA 70506

Epic Change, LLC dba BBCO Insurance is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.

Last Edited: 02/21/2024 8:08 PM

Job Type: Full-time

Pay: From $32,000.00 per year

Benefits:

• 401(k)
• On-the-job training
• Paid time off

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• In-person
• Office

Ability to Relocate:

• Lafayette, LA 70506: Relocate before starting work (Required)

Work Location: In person