Address
Form of work
SalaryResponsibilities:
- Provide exceptional Customer Service to clients via phone, email, and chat
- Assist customers with inquiries, concerns, and requests in a professional and timely manner
- Process orders, returns, and exchanges accurately and efficiently
- Perform data entry tasks to update customer information in the database
- Analyze customer feedback and provide appropriate solutions or recommendations
- Upsell products or services to customers when applicable
- Maintain a high level of product knowledge to effectively address customer inquiries
Requirements:
- Excellent communication skills, both verbal and written
- Strong sales and Customer Service background
- Proficient in data entry and computer skills
- Ability to analyze customer needs and provide appropriate solutions
- Ability to handle difficult or irate customers with professionalism and empathy
- Knowledge of phone etiquette and ability to handle high call volumes
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Job Type: Full-time
Pay: $22.00 - $24.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- No experience needed
Shift:
- 8 hour shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
Work Location: In person
